Overview

　　Position Summary Details

　　Customer service representatives are often a client’s primary point of contact with a company. The duties and responsibilities of a CSR include managing incoming calls and customer service inquiries, generating sales leads that develop into new customers, and identifying and assessing customer needs to achieve satisfaction. Saturday and Sunday 12am-8am.

　　Essential Functions

　　Answers telephone in a prompt and courteous manner, when required

　　Uses respectful communication to assist guests with their questions, problems, and concerns; relays information to shift or Operations Manager as necessary.

　　Is quick and responsive to provide excellent customer service

　　Follows all company procedures and complies with all safety regulations. A Customer Service Representative, or CSR, will act as a liaison, provide product/services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.

　　The best CSRs are genuinely excited to help customers.

　　They’re patient, empathetic, and passionately communicative.

　　They love to talk and understand the value of good communication skills.

　　Customer service representatives can put themselves in their customers’ shoes and advocate for them when necessary. Customer feedback is priceless, and these CSRs can gather that for you.

　　Problem-solving also comes naturally to customer care specialists.

　　They are confident at troubleshooting and investigate if they don’t have enough information to answer customer questions or resolve complaints.

　　Qualifications

　　One year of similar experience preferred.

　　Must be 18 years of age or older.

　　Must meet all requirements to receive required badges and seals (if applicable), including successful completion of a background check and ten-year work history

　　REQNUMBER: 76447

　　All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.