Customer Service Representative

　　WPS, a subsidiary of WEC Energy Group, is seeking Customer Service Representatives in our Green Bay, WI location.

　　Pay & Benefits:

　　Starting pay is $21.01 and offers regular increases per the bargaining agreement.

　　Benefits include:

　　Medical/Dental/Vision Plan

　　401K Plan

　　Paid Time Off

　　Paid Holidays

　　Job Summary

　　Do you enjoy guiding customers and taking control of various situations in order to resolve issues efficiently while giving customers what they need?

　　If so, a career at Wisconsin Public Service in the Green Bay Customer Care Center may be a fit for you! We focus on first contact resolution to ensure customer satisfaction, as our #1 goal. This position has a direct impact on the energy that people in our communities use every day.

　　As a Customer Service Representative, you will be responsible and empowered to take on questions and concerns from our customers. The Customer Care Center operates 24/7 to ensure customers have energy related solutions.

　　Various shifts are available and candidates must be flexible and available to work any shift that is assigned to them.

　　Please join us and apply today!

　　Tentative Start Date: March 25, 2024

　　Job Responsibilities

　　Handle residential inquiries relating to billing, payment, mobile app, website and customer moves

　　Receive Operations type calls (gas and electric emergency, outage and gas emergency/inquires)

　　Receive general and miscellaneous inquiries

　　Use CIS to maintain current and accurate customer information which will be accessed by other departments

　　May also perform other miscellaneous duties and special projects as assigned

　　Minimum Qualifications

　　High School Diploma, HSED or GED

　　1+ years Customer Service and/or Customer Relations (billing, credit, payment)

　　Must be able to work and adapt to various hours/shifts and a changing schedule

　　Availability for 24 hour call out for storm trouble call handling is also required

　　Preferred Qualifications

　　Previous care center experience

　　Previous office/clerical experience

　　Previous experience working in a union environment

　　Strong communication skills with the ability to be empathetic with customers

　　Able to confidently multitask with different systems while on the phone with customers

　　Proficient with Microsoft Office products

　　Ability to use good judgement in making decisions

　　End Date: 02/07/2024

　　We reserve the right to modify the application deadline or discontinue accepting applications for any position if deemed necessary.

　　Learn more at Careers (https://www.wecenergygroup.com/careers/index.htm)

　　WEC Energy Group and its subsidiaries are Equal Opportunity / Affirmative Action employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or any other protected class.

　　EEO/AA policies and statements (https://www.wecenergygroup.com/careers/equal-employment-opportunity.htm)

　　Location:

　　Green Bay, WI, US, 54307-9001

　　Company: Wisconsin Public Service (WPS)

　　Req ID: 3798