What You Will Do

　　This position will be filled at either the Computing Systems Tec 4 / Computing Systems Tec 5 level, depending on the skills of the selected candidate. Additional job responsibilities (outlined below) will be assigned if the candidate is hired at the higher level.

　　eXperience Information Technology (XIT) division is seeking an energetic and customer-focused Computing Systems Tec 4 / 5 for the XIT Classified Systems Services (XIT-CSS) group XIT-CSS consists of approximately 90 professionals, technicians, and students. XIT division is responsible for the desktop and server support for computing environments at the Laboratory. The division is organized around field support groups that are focused on supporting unclassified and classified programmatic and mission support needs, and a technical services group that provides the enterprise level configuration management services for these computing environments.

　　Computing Systems Tec 4 (CST-4) ($67,800- $107,700)

　　The successful candidate will perform a full spectrum of system administration duties, including but not limited to:

　　Installing, configuring, and troubleshooting desktop, workstations, and network issues in a heterogeneous environment

　　Recommending hardware and software solutions, including new acquisitions and upgrades

　　Interacting with senior internal and external personnel

　　Working on problems of diverse scope where analysis of data requires evaluation of identifiable factors

　　Providing technical solutions to complex problems

　　Mentoring and train fellow team members in basic Windows system administration

　　Computing Systems Tec 5 (CST-5) ($75,100 - $119,200)

　　In addition to what was outlined at the lower level, the Computing Systems Tec 5 will be required to:

　　Installing, configuring, and troubleshooting desktop, workstations, servers, and network issues in a heterogeneous environment

　　Assisting and developing skillset in system administration of Windows server 2016 and Windows server 2019 infrastructure, including troubleshooting, managing backup and recovery

　　Proactively managing systems and servers utilizing Active Directory

　　Supporting customers primarily in the classified environment

　　Testing and evaluating commercial and Laboratory developed software for quality control and proper operation

　　Enforcing strict password policies, data integrity, and file system security for the desktop environment.

　　Recommending hardware and software solutions, including new acquisitions, and upgrades

　　Researching emerging technologies, new industry trends, hardware and software tools and solutions

　　Communicating highly technical information to both technical and nontechnical personnel

　　Managing projects to fulfill customer technical needs

　　Practicing Information Architecture processes and standards

　　What You Need

　　Minimum Job Requirements:

　　Experience administering, troubleshooting, and resolving operating system, hardware, and application issues on Microsoft Windows desktops

　　Experience utilizing a work ticket management system to distribute work, gather metrics, and efficiently respond to customer requests

　　Experience utilizing automated installation and configuration management tools

　　Demonstrated excellent customer service, exceptional work ethic and time management

　　Extensive experience interacting with customers and peers in a professional and responsive manner

　　Additional Job Requirements for Computing Systems Tec 5:

　　In addition to the requirements outlined above, qualification at the higher level requires:

　　Experience installing, configuring, and managing servers (to include Active Directory)

　　Experience leading a technical project or systems upgrade

　　Knowledge of VDI and administering virtual environments and related hardware

　　Experience with system patching and vulnerability remediation

　　Experience testing, repairing, and evaluating Information Architecture (IA) standard software, including operating system and IA standard hardware

　　Education/Experience at Computing Systems Tec 4 level:

　　Position requires a High School diploma or equivalency and 4-6 years directly related experience; or; an equivalent combination of education and experience directly related to the occupation. Technical Institute graduation or AA degree may be preferred.

　　Education/Experience at Computing Systems Tec 5 level:

　　Position requires a High School diploma or equivalency and 6 years directly related experience; or; an equivalent combination of education and experience directly related to the occupation.

　　At this level, additional training, certification, and/or education may be expected, including associate's degrees and graduation from technical institutions.

　　Desired Qualifications:

　　Active DOE L or Q clearance, or equivalent, transferable clearance

　　Knowledge of emerging computing technologies

　　Experience mentoring IT team members or giving presentations

　　Applicable vendor certification (Microsoft, VMware, NetApp, CompTIA A+, CCNA)

　　Work Location: The work location for this position is onsite and located in Los Alamos, NM. All work locations are at the discretion of management.

　　Position commitment: Regular appointment employees are required to serve a period of continuous service in their current position in order to be eligible to apply for posted jobs throughout the Laboratory. If an employee has not served the time required, they may only apply for Laboratory jobs with the documented approval of their Division Leader. The position commitment for this position is 1 year.

　　Note to Applicants:

　　Position may require working off-peak hours and providing "On-Call" support.

　　For full consideration, please submit a comprehensive cover letter that addresses each key requirement of the position

　　While the posted salary range for each position is broad, it is highly unusual for selected applicants to be hired at the top end of the range and more common for the selected candidate to grow into the full salary band overtime

　　Where You Will Work

　　Located in beautiful northern New Mexico, Los Alamos National Laboratory (LANL) is a multidisciplinary research institution engaged in strategic science on behalf of national security. Our generous benefits package includes:

　　PPO or High Deductible medical insurance with the same large nationwide network

　　Dental and vision insurance

　　Free basic life and disability insurance

　　Paid childbirth and parental leave

　　Award-winning 401(k) (6% matching plus 3.5% annually)

　　Learning opportunities and tuition assistance

　　Flexible schedules and time off (PTO and holidays)

　　Onsite gyms and wellness programs

　　Extensive relocation packages (outside a 50 mile radius)

　　Additional Details

　　Directive 206.2 - Employment with Triad requires a favorable decision by NNSA indicating employee is suitable under NNSA Supplemental Directive 206.2 (https://directives.nnsa.doe.gov/supplemental-directive/sd-0206-0002) . Please note that this requirement applies only to citizens of the United States. Foreign nationals are subject to a similar requirement under DOE Order 142.3A.

　　Clearance: Q (Position will be cleared to this level). Selected applicants will be subject to a background investigation conducted by or on behalf of the Federal Government, and must meet eligibility requirements* for access to classified matter. This position requires a Q clearance. and obtaining such clearance requires US Citizenship except in extremely rare circumstances. Dependent upon the position, additional authorization to access classified information may be required, which may or may not be available to dual citizens. Receipt of a Q clearance and additional access authorization ultimately is a decision of the Federal Government and not of Triad.

　　*Eligibility requirements: To obtain a clearance, an individual must be at least 18 years of age; U.S. citizenship is required except in very limited circumstances. See DOE Order 472.2 (https://www.directives.doe.gov/directives-documents/400-series/0472.2-BOrder-chg1-pgchg) for additional information.

　　New-Employment Drug Test: The Laboratory requires successful applicants to complete a new-employment drug test and maintains a substance abuse policy that includes random drug testing. Although New Mexico and other states have legalized the use of marijuana, use and possession of marijuana remain illegal under federal law. A positive drug test for marijuana will result in termination of employment, even if the use was pre-offer.

　　Regular position: Term status Laboratory employees applying for regular-status positions are converted to regular status.

　　Internal Applicants: Regular appointment employees who have served the required period of continuous service in their current position are eligible to apply for posted jobs throughout the Laboratory. If an employee has not served the required period of continuous service, they may only apply for Laboratory jobs with the documented approval of their Division Leader. Please refer to Policy Policy P701 for applicant eligibility requirements.

　　Equal Opportunity: Los Alamos National Laboratory is an equal opportunity employer and supports a diverse and inclusive workforce. All employment practices are based on qualification and merit, without regard to race, color, national origin, ancestry, religion, age, sex, gender identity, sexual orientation or preference, marital status or spousal affiliation, physical or mental disability, medical conditions, pregnancy, status as a protected veteran, genetic information, or citizenship within the limits imposed by federal laws and regulations. The Laboratory is also committed to making our workplace accessible to individuals with disabilities and will provide reasonable accommodations, upon request, for individuals to participate in the application and hiring process. To request such an accommodation, please send an email to [email protected] or call 1-505-665-4444 option 1.