Customer Service Representative

　　This role has been designed as 'Hybrid' with an expectation that you will work on average 2-3 days per week from an HPE office.

　　Who We Are:

　　Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today's complex world. Our culture thrives on finding new and better ways to accelerate what's next. We know diverse backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.

　　Job Description:

　　At HPE Financial Services we stand apart from other providers by serving as a bridge between technology and finance solutions and enabling our customers to reach their business goals. We do this by providing financial investment and lifecycle management strategies that help our customers accelerate their IT/digital transformation and stay flexible with future technology needs. The Customer Service Representative position owns the return process end to end. The Customer Service Representative is the 'face' to the customer and is responsible to ensure the customers return process is managed effectively and efficiently. The Customer Service Representative attends to customers' return queries, collaborates with internal partners and team members to ensure end to end returns are completed within assigned metric.

　　Responsibilities:

　　Implement and manage end-to-end customer return process by fielding questions from customers relating to returns, offering end of lease services, issuing asset list/shipment forms to customer on returns initiation, chasing outstanding shipment confirmations, and assisting returns reconciliation specialist with surplus queries if necessary.

　　Deliver customer experience: monitor customer metrics and identify/implement improvements, drive solution of customer queries, seek opportunities to grow the business and communicate operational process changes to customer.

　　Support total customer experience, team and other roles as needed.

　　Team:

　　Communicate/escalate to team members quickly, consistently, and effectively.

　　Collaborates and engages with team members providing valuable input for customer projects/solutions.

　　May act as a team or project leader validating deliverables and team decision making processes.

　　Competencies:

　　Excellent communication skills (e.g. written, verbal).

　　Solid understanding of core HPEFS businesses, systems, and tools.

　　Good working knowledge of Microsoft Office tools (Advanced Excel, PPT, Word).

　　Demonstrate strong relationship management skill set.

　　Demonstrate excellence in customer service.

　　Effective organization, time management, prioritization, follow-up, and execution skills

　　Superior research and analytical skills.

　　Experience:

　　Bachelor's degree or equivalent experience.

　　2 years of related experience, preferably in leasing, financial services, and customer service sales.

　　HPEFS past experiences is a strong asset.

　　Additional Skills:

　　Accountability, Accountability, Action Planning, Active Learning, Active Listening, Bias, Business Growth, Business Planning, Coaching, Commercial Acumen, Creativity, Critical Thinking, Cross-Functional Teamwork, Customer Experience Strategy, Customer Relationship Management (CRM), Data Analysis Management, Data Collection Management, Data Controls, Design Thinking, Empathy, Follow-Through, Growth Mindset, Intellectual Curiosity, Long Term Planning, Managing Ambiguity { 6 more}

　　What We Can Offer You:

　　Health & Wellbeing

　　We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.

　　Personal & Professional Development

　　We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have - whether you want to become a knowledge expert in your field or apply your skills to another division.

　　Diversity, Inclusion & Belonging

　　We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know diverse backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.

　　Let's Stay Connected:

　　Follow @HPECareers on Instagram to see the latest on people, culture and tech at HPE.

　　#unitedstates

　　#financialservices

　　Job:

　　Services

　　Job Level:

　　Entry

　　States with Pay Range Requirement

　　The expected salary/wage range for a U.S. -based hire filling this position is provided below. Actual offer may vary from this range based upon geographic location, work experience, education/training, and/or skill level. If this is a sales role, then the listed salary range reflects combined base salary and target-level sales compensation pay. If this is a non-sales role, then the listed salary range reflects base salary only. Variable incentives may also be offered. Information about employee benefits offered can be found at https://myhperewards.com/main/new-hire-enrollment.html .

　　Hourly: $17.55 - $37.26

　　HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT and Affirmative Action employer. We are committed to diversity and building a team that represents a variety of backgrounds, perspectives, and skills. We do not discriminate and all decisions we make are made...

　　Equal Opportunity Employer - minorities/females/veterans/individuals with disabilities/sexual orientation/gender identity