Description

　　Mesa Energy Systems is a wholly owned subsidiary of EMCOR Group, Inc. EMCOR is the world’s leading provider of mechanical and electrical construction and facilities services, including planning, consulting, and operations and maintenance. Mesa Energy Systems is a HVAC mechanical services company that provides fully integrated solutions for preventative maintenance and repair, upgrading existing mechanical, electrical, and controls systems to provide the most efficient economic solutions to meet customer expectations.

　　Job Title: Customer Service Representative

　　Principal Duties and Responsibilities

　　Gain insight into our service performance

　　Document, with accuracy, customer responses and your impressions from these visits

　　Perform site surveys and other types of checks to ensure our quality

　　Present new technology and enhanced PM services when given the chance

　　Report all findings, customer opinions, pictures, and results to company leadership

　　Monitor all maintenance data to proactively respond to situations before the customer calls us

　　Be a positive influence in representing EMCOR/Mesa Energy Systems to our contract customers and as a fellow member of the contracts team.

　　Perform other duties as assigned.

　　Job Specifications (incl. Education requirements, minimal experience, computer skills required, etc.)

　　Bachelor’s degree is preferred

　　2+ years Customer Service experience required.

　　Advanced MS Word, Excel, Outlook, and PowerPoint skills

　　Mechanical aptitude is preferred

　　Must have strong verbal and listening communication skills and excellent telephone etiquette as well as professional friendly demeanor.

　　The ability to solve problems and act with appropriate urgency

　　Must have a valid driver’s license.

　　We offer our employees a competitive salary and comprehensive benefits package and are always looking for individuals with the talent and skills required to contribute to our continued growth and success. Equal Opportunity Employer/Veterans/Disabled.

　　Compensation Range: $22 - $28 per hour

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