Description:

　　This is NOT a high call volume position, this is a HEAVY email and customer service position!

　　-A growing Fleet management company

　　-This opening is on the Customer Support team, they support the account managers who manage the fleet

　　-Assist with ordering vehicles, assist with anything customer service related

　　-For example, “my vehicle has been impounded”. It’s this customer service reps job to help the drivers and educate them on the service that they need in the future

　　-Answer a high volume of customer EMAILS - Must be able to think outside of the box and problem solve

　　-Must be comfortable making a few outbound calls, Follow up with customers on inquiries and insure all data is accurately notated into the system

　　-Multi-task and type customer information into the system in real time

　　-Utilize internal issue tracking system – CARE – to follow through on customer inquiries and issues

　　-Utilizing systems to create vehicle selectors, process billing changes, generate reports, insurance card distribution and driver data changes.

　　-Contacting drivers by e-mail to gather missing information

　　-Utilize the v-lookup function within Excel to efficiently sort through data

　　Skills & Qualifications:

　　MUST HAVE:

　　-2+ years of customer service experience (Office)

　　-Strong written and email communication

　　-Proficiency in the English language and ability to relay communications with properly formed (grammatically) sentences

　　-Proficient with computers and MS office suite, including Outlook, Word and Excel

　　-Basic Excel (Ability and willingness to learn it)

　　-Achieved a HS Diploma

　　About TEKsystems:

　　We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

　　The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

　　We are an equal opportunity employers and will consider all applications without regard to race, genetic information, sex, age, color, religion, national origin, veteran status, disability or any other characteristic protected by law. To view the EEO is the law poster click here. Applicants with disabilities that require an accommodation or assistance a position, please call 888-472-3411 or email [email protected]. This is a dedicated line designed exclusively to assist job seekers whose disability prevents them from being able to apply online. Messages left for other purposes will not receive a response.