Customer Service RepresentativePPG has an exciting opportunity available for our Woodinville, WA area market. If you enjoy working with customers, relationship building, and a fast-paced environment, then this may be the opportunity for you!As the Customer Service Representative, you will process orders for independent Dealers, Retail customers, National Accounts, shipping out of distribution centers and plants throughout the US, Canada.Key Responsibilities:
Responsible for the timely and accurate order management of assigned orders daily.Successfully communicates with the customer to establish overall customer status.Spend a minimum of 80% of available time interacting with customers via inbound calls and email, entering orders, credits, debits, and returns.Ensure a continuing flow of information to the customer on all aspects of their account including availability, order delivery, invoicing and compliance.Collaborate with sales personnel to ensure that customer orders are shipped and PPG service level objectives are met or exceeded.Provide clear and concise instructions to all shipping points to ensure customers and requirements are met in a cost-effective manner.Provide complete and accurate invoicing instructions to satisfy the customer while adhering to internal administrative requirements.Ensures accuracy of all sales orders.Provides necessary information for the shipment of product.Qualifications:
Minimum education High School Graduate or GED required3 (three) years or more of customer service experience requiredBachelor's degree preferredExperience with marketing, accounting and/or computer science is preferredMust be a U.S. Citizen or Permanent Resident#LI-On-SiteAbout us:Here at PPG we make it happen, and we are looking for candidates of the highest integrity and professional candor who share our values, with the commitment and drive to strive today to do better than yesterday - everyday.PPG: WE PROTECT AND BEAUTIFY THE WORLDThrough leadership in innovation, sustainability and color, PPG helps customers in industrial, transportation, consumer products, and construction markets and aftermarkets to enhance more surfaces in more ways than does any other company. To learn more, visit www.ppg.com and follow @ PPG on Twitter.The PPG WayEvery single day at PPG:We partner with customers to create mutual value.We are "One PPG" to the world.We trust our people every day, in every way.We make it happen.We run it like we own it.We do better today than yesterday - everyday.PPG provides equal opportunity to all candidates and employees. We offer an opportunity to grow and develop your career in an environment that provides a fulfilling workplace for employees, creates an environment for continuous learning, and embraces the ideas and diversity of others. All qualified applicants will receive consideration for employment without regard to sex, pregnancy, race, color, creed, religion, national origin, age, disability status, marital status, sexual orientation, gender identity or expression. If you need assistance to complete your application due to a disability, please email [email protected] values your feedback on our recruiting process. We encourage you to visit Glassdoor.com and provide feedback on the process, so that we can do better today than yesterday.Benefits like healthcare, retirement plans, and dental/vision insurance, will be discussed with you by your recruiter duri