Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services and Accenture Song-all powered by the world's largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to add new value and shared success for our clients, people, shareholders, partners and communities. Visit us at accenture.com

　　We’re looking for new team members to help support our internal processes here at Accenture, and we want to hear from professionals with a keen demeanour and curiosity about developing their career!

　　You’ll play a key part in driving accurate process, asset management, developing relationships with key partners and supporting our many employees globally!

　　Key accountabilities:

　　User ID Management for all external contractors in Italy, supervising IT asset delivery/retire to meet local and global KPI/SLA

　　Asset Management for VR (Oculus) following local process

　　Asset Management for Device not standard following local process

　　Italy responsible for PC Replacement program, granting relationship and alignment between CIO Global process and local 3rd part vendor technicians in charge to handle this activity at local level

　　User support for PC developer/MAC requests, helping CIO TS ICEG Lead during the approval process

　　Follow-up Customer Satisfaction Survey results

　　Asset Management for CDL customers in Italy

　　Skills and Experience:

　　Customer Service

　　Proficiency in Microsoft Office Tools: Excel, Word, Powerpoint, PowerBI and Service Now

　　Ability to perform under stress and to meet deadlines

　　Detail orientation

　　Good written and verbal communication

　　Teamwork and Collaboration

　　Automation

　　English B2-C1 and Italian B2+

　　#LI-EU