Description

　　Robert Half is partnering with a growing client to immediately hire a Customer Service Manager. The Customer Service Manager is responsible for overseeing personnel and daily operations of the team. If you thrive in a dynamic work environment that requires the ability to balance multiple responsibilities, this may be the role for you.

　　Responsibilities include but are not limited to:

　　• Ensures that the team is providing excellent customer service and maintaining strong relationships with assigned accounts and internal team members

　　• Cross trained on all accounts to support the team

　　• Fully proficient in processing orders via EDI, portal, email or phone

　　• In collaboration with IT, lead efforts on EDI future state strategy and continued role out plan

　　• Masters ERP system (Sage X3) to generate orders, manage accounts, organize data and provide information to customers

　　• Ensures that all team members are fully trained in all necessary systems, procedures and daily tasks

　　• Oversees and directs the timely processing of returns and resolution of customer complaints

　　• Manages relationship and collaborates with cross-functional team to ensure accurate flow of information, problem solving and process improvement

　　Requirements

　　Requirements include:

　　Bachelor's Degree in Business Administration, Marketing, Finance, Economics, or related field

　　Previous supervisory experience, 1-3 years

　　Experience utilizing EDI - preferred not mandatory

　　Background in Manufacturing or Consumer Product Goods preferred

　　Strong attention to detail and ability to work well with a team

　　Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

　　Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

　　All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

　　© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https:///www.roberthalf.com/us/en/terms) .