Position Title: DISPATCHER

　　Reports to: Customer Solutions Manager

　　Position Summary:

　　Coordinate and support the Service Department operation to insure that business plans and profit goals are realized. Provide the customer with the highest level of customer support, meeting and exceeding customer expectations through communication and quality service, controlling customer’s downtime and operational costs.

　　Principle Duties and Responsibilities:

　　Coordinate the scheduling of work load, dispatching service technicians, and responding to incoming customer service calls. Provide technicians with technical support, working with manufacturers to resolve technical issues. Review all work orders for completion, determining customer charges / coding and warranty administration. Process administrative paperwork to support the department, i.e. time cards, s207 reports, and installations. Coordinate parts procurement with parts department, insuring timely and complete support for both the customer and the technician. Work with the sales department to insure the smooth installation of equipment. Promote safe operating practices, insuring a safe work environment within the department and throughout the workplace. Assist the service administrator with invoicing and clerical tasks when needed, striving to keep Work in Process to a minimum. Various additional responsibilities and special projects as assigned by upper management. Work with all departments and employees to insure quality of customer service. Requirements

　　-1+ years experience with customer service/customer interfacing

　　-Experience with service dispatching in HVAC, material handling, or related fields preferred

　　-Experience scheduling maintenance, troubleshooting, or technical services preferred

　　-Experience scheduling and dispatching technicians preferred

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