This is a 12 month fixed term contract.

　　The opportunity: To be responsible for specific customer accounts as directed and to cover other customer accounts when required. To be responsible for all aspects of those accounts including administration, building effective customer relationships, working capital, and contributing to profitability as a member of the Customer Service Team.

　　How you will impact WestRock:

　　To be the primary contact for customers and ensure that their requirements are fully understood by other departments.

　　To deal with all aspects of customer service relating to the customer’s needs and requirements, from enquiry through to on-time delivery of a call-off which realizes sales revenue for the Company

　　Building relationships with customers to provide a high level of customer service and support to ensure the continuation and growth of business with that customer.

　　To take direction from the Customer Services Team Manager to meet needs

　　as they arise.To be an expert user of Pecas, VWT, H2, PSA3 and all other system used in sales administration

　　To visit customers as appropriate.

　　To follow manuals, and SOPs for latest requirements

　　To be an active participant in teamwork within the Customer Services team to ensure best practice and standardization of all work processes.

　　To be responsible for the administration of all enquiries including estimating, sales orders, confirmations, forecasting including material demand, works instructions. customer support, call-offs, and other contract information, relating to existing, new, and prospective customers

　　Skilful planning will be required to maintain customer service and to achieve the key business objective of minimizing raw material and finished goods stockholding whilst maintaining continuity of supply.

　　To be proactive in dealing with internal and external customers

　　To report monthly on key metrics

　　To understand pricing strategies and to contribute and maximize profitability

　　What you need to succeed:

　　Competent in building strong working relationships and understanding with customers and colleagues

　　Ability to seek opportunities for improvement in all areas of work

　　Ability to use PECAS and Microsoft office systems

　　An understanding of packaging specifications including board specifications

　　An appreciation of the printing process

　　Excellent customer service skills

　　Excellent organisation and administrative skills

　　Ability to manage multiple projects and prioritise to meet deadlines

　　What we offer:

　　Corporate culture based on integrity, respect, accountability and excellence

　　An attractive salary reflecting skills, competencies and potential

　　Comprehensive training with numerous learning and development opportunities

　　A career with a global packaging company where sustainability, safety and inclusion are business drivers and foundational elements of the daily work

　　WestRock (NYSE:WRK) partners with our customers to provide differentiated paper and packaging solutions that help them win in the marketplace. WestRock's team members support customers around the world from locations spanning North America, South America, Europe, Asia and Australia. Learn more at www.westrock.com.

　　WestRock is an Equal Opportunity Employer. We strive to create and maintain a diverse workforce where everyone feels valued, respected, and included. WestRock does not discriminate on the basis of race, color, religion, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other basis protected by federal, state or local law.