Description

　　PAY: $17-19/hr

　　A client of ours in the manufacturing industry is looking to hire a customer-oriented service representative who can answer inbound calls from customers and clients and answer any questions they may have regarding their account.

　　Responsibilities

　　Manage large amounts of incoming phone calls

　　Generate sales leads

　　Identify and assess customers’ needs to achieve satisfaction

　　Build sustainable relationships and trust with customer accounts through open and interactive communication

　　Provide accurate, valid and complete information by using the right methods/tools

　　Meet personal/customer service team sales targets and call handling quotas

　　Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution

　　Keep records of customer interactions, process customer accounts and file documents

　　Follow communication procedures, guidelines and policies

　　Take the extra mile to engage customers

　　Requirements

　　Requirements

　　Proven customer support experience or experience as a Client Service Representative

　　Track record of over-achieving quota

　　Strong phone contact handling skills and active listening

　　Familiarity with CRM systems and practices

　　Customer orientation and ability to adapt/respond to different types of characters

　　Excellent communication and presentation skills

　　Ability to multi-task, prioritize, and manage time effectively

　　High school diploma

　　Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

　　Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

　　All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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