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Customer Reference Manager, Global Customer Reference Program
Customer Reference Manager, Global Customer Reference Program-March 2024
Seattle
Mar 28, 2026
ABOUT AMAZON
Our mission is to be the world’s most customer-centric company.
10,000+ employees
Technology
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About Customer Reference Manager, Global Customer Reference Program

  Description

  Would you like to join a dynamic team that focuses on delivering bar raising customer references? Amazon Web Services (AWS), a subsidiary of Amazon.com, is seeking a talented, self-directed marketing professional to create stories on how cloud technology is transforming the world – from the largest enterprises to the hottest startups.

  This role will focus on customer storytelling across different mediums including case studies, the Fix This podcast, video, social media, and more. They will balance telling the well-known brand stories with developing the mission-driven stories that show the impact of AWS across industries and regions. They will also help scale the channels for self-service production to scale to the broader AWS marketing team. With the ability to shape messaging and create compelling stories, this role will help bring to life the stories of our customers – and help others up level their reference content.

  You will be responsible for editing content and maintaining the highest standard in the organization’s communications. Strong interpersonal skills, time management, and accuracy are required along with a passion for communicating effectively, a strong attention to detail, and a collaborative work style. This is a unique opportunity to play a key role in an exciting, industry-leading technology business.

  The successful candidate will be self-directed, yet equally comfortable contributing within a global team environment, and have a strong attention to detail and an unparalleled work ethic. The ideal candidate will have a proven track record of building and executing high-impact and high-volume programs at scale. Impeccable organizational skills, the ability to zoom out, and attention to detail are all crucial to success.

  Key job responsibilities

  • Serve various marketing stakeholders who want to create customer references to cover key elements or describe challenges and solutions.

  • Create, review, and publish written customer case studies, video testimonials, and podcast episodes.

  • Raise the bar on content production at scale.

  We are open to hiring candidates to work out of one of the following locations:

  Arlington, VA, USA | Seattle, WA, USA

  Basic Qualifications

  4+ years of professional non-internship marketing experience

  Experience using data and metrics to drive improvements

  Experience building, executing and scaling cross-functional programs or marketing campaigns from concept to completion

  Preferred Qualifications

  Experience using customer research, hard data and metrics to back up assumptions, generate forecasts, and assess the efficacy of marketing programs

  Experience utilizing systems and tools involving email, web, analytics, and CRM (Marketo, Tableau, Salesforce, etc.) for targeting, segmentation, reporting for demand generation

  Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.

  Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $64,500/year in our lowest geographic market up to $155,200/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. Applicants should apply via our internal or external career site.

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