Location: Rochester, NY Category: Professional Staff Posted On: Tue Jan 23 2024 Job Description:

　　Function of Position:

　　The Customer Operations Coordinator is responsible for ensuring the support of customers with main focuses on Student Life Activities and Athletics for students and staff at MCC to help develop a vibrant student environment.

　　Examples of Duties & Responsibilities:

　　Desk Operations:

　　Coordinate customer function support at the Service Desk to include but not limited to:

　　Serve as Service Desk Attendant.

　　Maintain information sources at the Service Desk (Policies and Procedures Manual, Club Key Access List,

　　Information Binder, and Trip Manual).

　　Receive and disburse money transactions for MCC Association - Residence Life, Food for Thought, meal

　　money, copiers, lockers, and video games.

　　Serve as an informational resource to students, faculty, and the college community by providing responses to

　　questions related to student financial transactions, college events, and giving directions to college offices and

　　buildings.

　　Disburse Dreamkeepers and Wegman's Grant gift cards.

　　Maintain inventory levels of gift cards and assist in ordering as needed.

　　Business Office Operations:

　　Supervising and training student employees on operational protocol and customer service skills

　　Assist with maintaining all office equipment, and ordering supplies

　　Maintain ELounge to include staffing the office with student workers, facilitating repair equipment and ordering of supplies

　　Print all Photo IDs including replacements and maintain Photo ID email account.

　　Maintain sufficient inventory levels of ID Cards and printer ribbons.

　　Complete required paperwork and oversee all scheduled usage for Association Van Rentals

　　Coordination of all event setups in the Forum, Brick Lounge, and Terrace Lounge.

　　Coordination of all event setups for all Student Association events held on the Brighton campus.

　　Assist in the operation of certain Student Association off-campus events.

　　Other duties as assigned to include but not limited to back-up for Accounts Payable, Meal Plan reconciliation, and special projects.

　　MCC Expectations:

　　Adheres to the College Code of Conduct.

　　Contributes to, supports, and maintains an equitable, inclusive, and collaborative College environment.

　　Maintains technological competencies utilized by the College.

　　Commits to the philosophy of a comprehensive community college.

　　Commits to professional growth. which includes seeking ongoing training in diversity, equity and inclusion to better serve students.

　　Job Requirements:

　　Required Qualifications:

　　Associate's Degree in Accounting, Business Management, or a related field

　　Strong interpersonal and communication skills with a proven ability to provide exceptional customer service to a wide variety of customers in a reliable manner

　　Ability to work under tight deadlines and promptly handle last-minute urgencies

　　Strong attention to detail

　　Ability to work both independently and collaboratively

　　Proof of COVID-19 vaccination

　　Preferred Qualifications:

　　Bachelor's Degree

　　Intermediate Excel skills

　　Demonstrated ability to organize and prioritize workflows

　　Bilingual and able to read, write, and speak Spanish, or other languages, proficiently

　　Additional Information:

　　Salary: Salary is determined based on experience, internal equity and college budget. This position has a range of $40,000 to $50,000 and is based on these mentioned factors.

　　MCC offers a Flexible Work Policy for benefit eligible employees. Types of flexible work arrangements include flextime/staggered shifts, remote work/telecommuting and compressed work schedule. The availability of flexible work arrangements varies by division, department, and position, based upon business and operational needs. Limitations to flexible work arrangements are outlined in the official policy.

　　Monroe Community College prohibits discrimination based on race, color, religion, sex, sexual orientation, pregnancy, familial status, gender identity or expression, age, genetic information, national or ethnic origin, physical or mental disability, marital status, veteran status, domestic violence, victim status, criminal conviction, or any other characteristic or status protected by state or federal laws or College policy in admissions, employment, and treatment of students and employees, or in any aspect of the business of the College.

　　Notice of Non-Discrimination (https://www.monroecc.edu/diversity/notice-of-non-discrimination/)

　　Annual Campus Security & Fire Safety Report