Date Posted:01/11/2024Hiring Organization:Rose InternationalPosition Number:456572Job Title:Customer Logistics and Supply Chain SpecialistJob Location:Atlanta, GA, USA, 30313Employment Type:TemporaryEstimated Duration (In months):12Min Hourly Rate($):19.41Max Hourly Rate($):19.41Must Have Skills/Attributes:Analytical Skills, Communications, CRM, Implementation, MS Office, Supply Chain, Tracking

　　*Only those lawfully authorized to work in the designated country associated with the position will be considered.Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a clients business needs and requirements.*

　　Location: Remote - will have to come to AOC for meetings and trainingSchedule 10A - 6:30p EST

　　The Customer Logistics and Supply Chain Specialist will research, influence and resolve issues for our Customers and Business partners using Client order management system and tools based on our established service level agreements. This role is responsible for providing dedicated support for our Client partners by processing orders and inquiries within the Supply Chain Customer Operations (SCCO) organization.

　　What Youll Do for UsSingle point of contact for our customers across Business unitsPartner with sales teams and brokers to address customer satisfaction needs related to pricing, delivery method changes, account management and strategic projects (product launches, packing changes etc.).Partner with Product supply, Supply planning, logistics and transportation teams to influence and resolve order flow concerns (late trucks, dwell time, refused deliveries).Responsible for managing phone calls and emails from customers, internal stakeholders and partners and accurately tracking and resolving the business need.Customer order management - Acts as liaison between external departments and customers to process order changes, communicate all order changes, track and reschedule customer orders to meet customer requested delivery dates.Apply best practices and business knowledge to make timely decisions and resolve issues with product orders to meet requested customer delivery dates.Proactively manage order flow, communication of all In Full issues and partner with transportation to ensure delivery appointments and pick-up appointments are set timely to mitigate order failures.Recognize and track trends with customer issues, evaluate and suggest process improvements for Product order management and our partners.Understand Company goals and performance metrics and improve quality and speed to meet and exceed customer expectations.Work collaboratively but often independently on daily tasks and resolve escalations that are diverse in scope using strategic thinking, people and company resources.Build and leverage collaborative relationships with our customers, sales, logistics and other internal partners based on customer specific operations.Analyze, coordinate and participation in implementation of design projects to support department and or key customer objectives.

　　Qualifications and RequirementsStrong customer service and relationship background, strategic thinking, effective communication and business writing skills.Must have strong research or analytical skills, attention to detail, effective problem solver and influencing skills.Must have a strong sense of urgency and be empowered to make timely and informed decisions.Building collaborative relationships within POM, Supply chain/OTC organization and our external partners.Knowledge of the NAOU Product Supply system, Order Management and Salesforce and SAP a plus. Other systems used include CRM Database, MS Office; Outlook, Word, Excel, SharePoint, Genesys.Ability to excel and contribute in a fast paced and changing work environment with accuracy while meeting SLAs and deadlines.Ability to und rstand overall Company objectives and manage competing projects and tasks.Roles within this organization include teleworking and remote working. Candidate must be able to work independently with minimal daily supervision.

　　Types of additional activities managedExpedited Orders Customer Order Change Request Customer Pick Up Transportation Issues Dock Cuts Ship Withs General Product Information Plant Redirects Over, short and damaged process Transportation Method Change Duplicate, missing, or incorrect orders Participate on SandOE Weekly Calls Attend SandOP Monthly Calls.Must have a strong sense of urgency and be empowered to make timely and informed decisions.Building collaborative relationships within POM, Supply chain/OTC organization and our external partners.Knowledge of the NAOU Product Supply system, Order Management and Salesforce and SAP a plus. Other systems used include CRM Database, MS Office; Outlook, Word, Excel, SharePoint, Genesys.Ability to excel and contribute in a fast paced and changing work environment with accuracy while meeting SLAs and deadlines.Ability to understand overall Company objectives and manage competing projects and tasks.Roles within this organization include teleworking and remote working. Candidate must be able to work independently with minimal daily supervision.

　　Benefits:For information and details on employment benefits offered with this position, please visithere{target="blank"}. Should you have any questions/concerns, please contact our HR Department via our securewebsite{target="blank"}.

　　California Pay Equity:For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' websitehere{target="_blank"}.

　　Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.

　　If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise,please contact our HR Department{target="_blank"}.

　　Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.).