Overview

About TP

Teleperformance is a global, digital business services company. We deliver the most advanced, digitally powered business services to help the world’s best brands streamline their business in meaningful and sustainable ways.

With more than 410,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment.

Benefits of working with TP include

Paid Training

Competitive Wages

Full Benefits (Medical, Dental, Vision, 401k and more)

Paid Time Off

Employee wellness and engagement program

Purpose

Develop and facilitate progression and enhancement training for new hires in order to meet and exceed all aspects of client needs and requirements according to policies and procedures

This position is 100% work at home.

This is a Full-Time, Temporary position and is expected to operate 9/1 - 12/15 approximately.

Responsibilities

Your Responsibilities

Coordinate new hire, progression and enhancement training

Train new and existing employees on client projects emphasizing customer confidentiality and security

Develop non-classroom communication and training materials

Assess individual participant and class performance

Participate in minor client interaction including effective curriculum feedback and client visits

Demonstrate the highest standards of ethical and professional conduct in dealing with new employees

Thrive as a team player in a fast paced, high energy, change oriented environment

Ensure all policies and procedures are adhered to including Security, HR, Operations, etc. 

Perform other related duties and assignments as required and assigned by supervisor or manager

Qualifications

Qualifications

Minimum 1 year call center supervisory or training experience in high paced customer focused environment

Six months previous Customer Service Experience

Ability to work under pressure, plan, meet deadlines and be accountable for the performance of others

Requires solid organizational, administrative, leadership and time management skills

Able to demonstrate personal ownership of tasks and follow through to obtain desired results

Must have a keen sense of attention to detail, taking the initiative

Must be enthusiastic and comfortable speaking in front of large groups of people

Patience with various types of learners

Skilled in determining why and how tasks should be handled to effective completion

Proven experience in overcoming unexpected difficulties and using logical problem solving skills

Excellent written and verbal communication skills

Prior training curriculum development (instructional design) experience preferred

Must have availability to work various shifts influenced by current business needs

College degree preferred or equivalent work experience required

High school diploma or GED required

Must pass background and drug tests

Be Part of Our TP Family

It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued.

Teleperformance is an Equal Opportunity Employer

JUMP! Program Update:

Have you heard about our JUMP! Program? Good News, JUMP! Graduates are preferred for Supervisor, Analyst, Trainer, Talent Acquisition Representatives, ACEM, and CEM, positions. For Jump! Registration send an email to [email protected] and sign up today!

Job Locations US-FL-Tallahassee | US-AZ | US-AR | US-CT | US-DE | US-FL | US-GA | US-ID | US-IL | US-IN | US-IA | ...

Requisition ID 2024-52947

Category Training

Country United States