As our company grows, weve been expanding our business operations team (BizOps) to support several areas of the business. Were excited to add the role ofCX Operations and Enablement Leaderto the BizOps team to support our customer-facing, engagement management teams.

　　In this role, you will play a crucial part in optimizing our processes and empowering our engagement teams with the tools and resources they need to best support our customers. As a key player in the intersection of marketing, sales, service delivery and operations, you will play a huge role in the growth and success of our organization.

　　Core Responsibilities

　　CX Enablement:Collaborate with company leadership to develop and deliver CX/sales learning and development programs for our client-facing teams.Create and maintain a library of collateral, presentations, case studies and other materials to support the sales process.Coordinate with 3rd-party CX training coaches

　　Process Optimization:Analyze and improve current sales processDiscover and implement best customer experience practices to drive a consistently awesome experience for clients

　　Cross-Functional Collaboration:Collaborate with the executive team on CX strategy and goals.As the primary customer listening post, work with engagement managers, marketing, and practice area leaders to drive customer-centric improvements

　　Technology Integration:Become a power user in our CX tech stack (Hubspot,Coda.io, PowerBI, and other internally developed tools) and provide training and supportResearch, pilot, implement, and manage new technology to support evolving needs of the businessWork closely with IT, engineering and BI teams to ensure tight integration between CX tools and other business systems

　　Data Analysis and Reporting:Collaborate with executive and BI teams to generate and analyze CX and sales reports to identify trends and improvement opportunitiesDevelop and maintain customer experience training records, to ensure all employees are given equal development opportunitiesPresent data-driven CX insights to leadership and all-company meetings

　　Required QualificationsBachelor's degree in business, marketing, or a related fieldProven experience in sales operations, sales enablement, or a related role within the technology or software industryExcellent communication and interpersonal skillsHas experience collaborating with a variety of stakeholders to improve processes, tooling, approaches, etc.Proficiency in CRM tools (e.g., Hubspot, Salesforce)Demonstrated ability to drive process improvements and implement best practicesMust be legally authorized to work in the United StatesMust not require visa sponsorship or have work authorization based on OPT or CPTMust be able to work from our office in Westfield, INOur ideal candidateHas 4+ years sales operations and enablement experience at a software development consultancyHas 2+ years building and delivering learning development programsPossesses strong analytical skills with the ability to interpret data and provide actionable insights