This job was posted by https://illinoisjoblink.illinois.gov : For moreinformation, please see:https://illinoisjoblink.illinois.gov/jobs/11601857 PositionOverview:

　　An IT Support Specialist serves as the main point of contact for allCorporate and/or Distribution Center end user repairs and requests forassistance. Responsibilities include hardware setup, repair requests,software installation, assisting with problem solving, and advancedtechnical training and troubleshooting.

　　Primary Responsibilities:

　　Provide prompt in-person problem resolution for a variety ofhardware/software platforms within our Support Center and DistributionCenter buildings.

　　Provide professional customer service to all building executives,managers, and associates.

　　Complete setup and onboarding of new associates with laptop, desktop,thin client, phone setup, and training.

　　Complete replacement/upgrade of hardware/software for all designatedbuilding associates.

　　Complete troubleshooting and any maintenance in MDF/IDF closets for allhardware.

　　Complete necessary Ethernet cabling repair, maintenance, and replacementif needed.

　　Ability to prioritize requests according to importance and length oftime in queue.

　　Monitoring queues in the ticketing system and provide timely assistance.

　　Provide documentation for all software installations, upgrades, and use.

　　Assist in planning and implementing projects to meet deadlines.

　　Conduct training sessions on proper operation and use of systems.

　　Create and update custom images for deployment.

　　Perform periodic maintenance of systems at the Support Center andDistribution Center buildings.

　　Complete any additional responsibilities and/or duties as assigned.

　　Qualifications:

　　High school diploma or equivalent required.

　　3+ years\' experience in Information Technology performing on-sitedesktop/thin client support and maintenance.

　　Experience supporting workstations in a large domain environment

　　Experience with security, disk encryption, and anti-virus products onMicrosoft Windows PCs and laptops.

　　Knowledge of Active Directory

　　Experience with managing profiles and certificates on Microsoft WindowsPCs and laptops

　　Experience supporting Microsoft Windows PCs, laptops, and thin clientsusing remote tools (RDP, VMWare, Teams)

　　Application Support for MS Office 365 on Microsoft Windows PCs, laptops,and MACs.

　　Basic scripting with VBS and PowerShell.

　　Ability to work a flexible schedule to include occasional evenings andweekends as needed for projects.

　　Ability to travel occasionally.

　　Ability to exercise sound judgment.

　　Ability to work independently.

　　Ability to preserve confidentiality of information.

　　Ability to organize and prioritize a variety of tasks and activities andwork within strict timeframes and deadlines.

　　Accuracy and attention to detail.

　　Outstanding interpersonal and listening skills; ability to articulatecomplex technical topics for non-technical audiences.

　　Physical Requirements:

　　Ability to lift and carry up to 70 pounds.

　　Ability to push and pull over 100 pounds.

　　Ability to work in high places.

　　Ability to operate warehouse equipment.

　　Ability to remain in a normal seated position regularly.

　　Ability to see, hear, and speak regularly.

　　Ability to grip, reach, and pinch with arms and hands frequently.

　　Ability to bend and twist occasionally.

　　Ollie\'s is an equal opportunity employer. In compliance with Federaland State Equal Opportunity Laws, qualified applicants are consideredfor all positions applied for without regard to race, color, religion,sex, national origin, age, veteran\'s status, disability, or any otherlegally protected status.

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