Here at Avis Budget Group we're more than just rentals-although over 70 years of experience and 11,000 locations in 180 countries has taught us a thing or two about that. We're shaping the future of the mobility industry with our innovative, customer-focused solutions. Our globally recognized brands - Avis, Budget, Budget Truck and Zipcar - connect people to more. This means more convenience, more options and more time on the road for our customers. But we also connect our employees to more: opportunities, benefits, support, collaboration and most importantly-power to change the future. Sound your speed? Come join our family.

　　Create competitive advantage by driving an intense focus on the customer experience through research, design, development, and execution of small to large scale customer journey initiatives. Partner with North American Operations, Marketing, Sales, and IT to develop plans and programs focused on operational and service excellence and the respective training and communication needed to achieve the company's financial, strategic, and total customer experience objectives. Participates in and may organize and control the activities of project teams, assigning personnel to the various aspects of the project and directing their activities. Collaborate with the appropriate stakeholders to transition great customer "ideas" to execution and implementation. Responsible and accountable for the ultimate project achievement and relative metrics for success. Assists in the management of all phases of the project life cycle, including analysis, design, development, testing, and implementation. Participates in and may coordinate project related activities with other functional groups or external vendors.

　　What you'll do:

　　Responsible for identifying customer experience needs/opportunities and the relative strategic design/redesign solutions needed. Works on moderate to complex customer experience design projects and is responsible for tracking key project milestones, escalating issues, and adjusting project plans to accurately reflect the project's progress. Responsible for project planning, scheduling, status reporting and project budgets. Coordinates communication with all areas of the enterprise that impacts the scope, budget, risk, and resources associated with the project. Works effectively in a matrixed organization to gain commitment and achieve desired results with resources reporting to other functional areas. Develops strong relationships at all levels to facilitate attainment of Avis Budget Group's strategic engagement goals Assists in developing and reporting on process metrics and standards around the total customer experience as well as organizational performance, organizational adoption and capability. Develops and produces metrics and analysis presentations for executives.

　　What we're looking for:

　　Bachelor's Degree in Business or related field required. Minimum of five (3) years Airport or Local Market Operations experience. Experience interacting with all levels of management/staff and across company lines required. Minimum of five (5) years management experience.

　　Skills and abilities you should have:

　　Strong verbal and written communication and presentation skills with all audience levels including line employees as well as senior executives Demonstrated written communication skills; experience in writing for a variety of channels/audiences Requires solutions-focused, self-starter with proven experience in problem solving and process optimization Ability to balance cyclical daily, weekly, and monthly demands with project work in a fast-paced environment with high volume and complex demands. Attention to detail and ability to manage successfully towards timelines. Exceptional negotiating, influencing and persuasion skills such as the ability to use data to support recommendations and influence outcomes Strong interpersonal skills to support, advise, coach and influence others. Ability to be flexible and quickly adjust in times of change Ability to build effective partnerships and relationships with various levels of the Company Excellent project management skills with the ability to provide direction and support to others Experience presenting to different audiences verbally, in writing and in presentation formats required. Requires solutions-focused, self Proficient MS Office skills required including Word, Excel and PowerPoint. Proficient PC skills required.

　　Perks you'll get:

　　Use of a new company vehicle which includes gas, insurance and maintenance Access to Medical, Dental, Vision, Life and Disability insurance Eligible to elect other voluntary benefits including: Group Auto Insurance, Group Home Insurance, Pet Insurance, Legal Assistance, Identity Theft Protection, FSA, Accident Insurance, Critical Illness Insurance, and additional life insurance coverages Contribute up to $270 as a tax-free benefit for public transportation or parking expenses 401(k) Retirement Plan with company matched contributions Full training to learn the business and enhance professional skills Employee discounts, including discounted prices on the purchase of Avis/Budget cars Access to an Employee Assistance Program for services including counseling, financial and legal consultation, referrals for care service and more Community involvement opportunities

　　Who are we?

　　Glad you asked! Avis Budget Group is a leading provider of mobility options, with brands including Avis, Budget & Budget Truck, and Zipcar. With more than 70 years of experience and 11,000 locations in 180 countries, we are shaping the future of our industry and want you to join us in our mission. Apply today to get connected to an exciting career, a supportive family of employees and a world of opportunities.

　　The fine print:

　　Avis Budget Group is an equal opportunity employer - M/F/Veterans/Disabled.

　　This advertisement does not constitute a promise or guarantee of employment. This advertisement describes the general nature and level of this position only. Essential functions and responsibilities may change as business needs require.

　　Avis Budget Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

　　Dfw AirportTexasUnited States of America

　　R0151427