Here at Avis Budget Group we're more than just rentals-although over 70 years of experience and 11,000 locations in 180 countries has taught us a thing or two about that. We're shaping the future of the mobility industry with our innovative, customer-focused solutions. Our globally recognized brands - Avis, Budget, Budget Truck and Zipcar - connect people to more. This means more convenience, more options and more time on the road for our customers. But we also connect our employees to more: opportunities, benefits, support, collaboration and most importantly-power to change the future. Sound your speed? Come join our family.

　　Avis Budget Group ("ABG"), LLC, is searching for an Accounts Payable Processor to join our Field Administration Accounting Accounts Payable team based in Virginia Beach. This job contributes to the success of Avis Budget Group by being responsible for auditing transactions completed in various ABG systems to ensure compliance with the policies and procedures set forth by ABG.

　　The impact you'll make:

　　The Problem Resolution Specialist position will provide administrative support and customer service in a consistent and professional manner. The primary goals of the Customer Service position are:

　　Maintain a consistent level of professionalism and outstanding customer service through quick action and constant follow up.

　　Maintain all payable functions.

　　Ensure all records are properly and accurately maintained.

　　What you'll do:

　　Coordinate with vendors to resolve all account issues and escalate all unresolved issues to management.

　　Perform research for all inquiries and take required action to resolve all issues efficiently.

　　Answering the phones and address concerns or redirecting calls as appropriate.

　　Providing superior customer service in a friendly, helpful, and efficient manner.

　　Serving as the first response to all appropriate customer service-related issues, providing response, correspondence, and communications as necessary to address all appropriate customer service concerns in a timely and efficient manner.

　　What we're looking for:

　　High School Degree/ GED required Minimum of two years customer service experience Minimum of two years in an analytical or reporting role Strong working knowledge of current customer service techniques and procedures. Good analytical & critical thinking skills Must demonstrate attention to detail & a high level of accuracy and confidentiality. Proven proficiency in MS Office suite (Word, Excel, and PowerPoint); knowledge of MS Access databases Advanced computer skills, typing, email, operation of MS Office applications and operation of windows-based software as training provides Ability to work with a minimum of supervision. Excellent verbal & written communication skills Proficient Writing Skills Attention to details & a high level of accuracy & confidentiality Ability to multi-task and strong organizational skills Must be able to exercise good judgment. Willingness to collaborate with team members & members of other departments. Good customer service & conflict resolution skills

　　Perks you'll get:

　　Access to Medical, Dental, Vision, Life and Disability insurance Eligible to elect other voluntary benefits including: Group Auto Insurance, Group Home Insurance, Pet Insurance, Legal Assistance, Identity Theft Protection, FSA, Accident Insurance, Critical Illness Insurance, and additional life insurance coverages 401(k) Retirement Plan with company matched contributions. Full training to learn the business and enhance professional skills Employee discounts, including discounted prices on the purchase of Avis/Budget cars Access to an Employee Assistance Program for services including counseling, financial and legal consultation, referrals for care service and more Community involvement opportunities

　　Who are we?

　　Glad you asked! Avis Budget Group is a leading provider of mobility options, with brands including Avis, Budget & Budget Truck, and Zipcar. With more than 70 years of experience and 11,000 locations in 180 countries, we are shaping the future of our industry and want you to join us in our mission. Apply today to get connected to an exciting career, a supportive family of employees and a world of opportunities.

　　The fine print:

　　Avis Budget Group is an equal opportunity employer - M/F/Veterans/Disabled.

　　This advertisement does not constitute a promise or guarantee of employment. This advertisement describes the general nature and level of this position only. Essential functions and responsibilities may change as business needs require. This position may be with any affiliate of Avis Budget Group.

　　Avis Budget Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

　　Virginia BeachVirginiaUnited States of America

　　R0159680