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　　The Customer Experience Insights Project Manager will be responsible for regular metrics reporting, identifying relevant insights, and coordinating various customer experience improvement projects. They will work with internal stakeholders and cross functional partners to execute routine metrics reporting, generate relevant and actionable insights, coordinate projects following documented SOPs, and provide status updates to the hiring manager.

　　Key Responsibilities

　　Reporting: Monthly metrics reporting for: B2B Cost To Serve (CTS) and Chargeback Executive Summary & B2C Customer Experience

　　Analytics: daily deep dive into voice of customer data and identify patterns and develop actionable insights

　　Project coordination: a regular cadence of follow up with cross functional project teams on project status and identify areas where the teams are stuck require stakeholders to unblock

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　　Job Qualifications

　　5 years of operational experience in supply chain operations, e-commerce, retails, Telco

　　Strong data analysis skills and project management ability

　　Strong customer service, stakeholder management, and communication skills

　　Must be detail oriented, and able to work under tight deadlines and with a sense of urgency

　　Outstanding follow-through, time management and planning skills to deliver results

　　Able to work in a dynamic, fast-paced environment as market develops in unpredictable ways, producing high quality work and projecting a positive attitude

　　Great English skills