Hach is a world leader in the manufacture and distribution of analytical instruments, test kits and reagents for testing the quality of water, aqueous solutions, and air. Our products are designed specifically for quality, accuracy, and simplicity. Strengthened by our sister companies in the environmental industry worldwide, our goal for the future is to continue to provide customers with reliable instrumentation, accurately prepared reagents, proven methods, simplified procedures, and outstanding technical support. We offer an environment that is team-centered, customer-driven, quality-focused, and growth-oriented. Working at Hach will provide you the opportunity for robust career development.

　　Hach is proud to be a Water Quality company in Veralto (NYSE: VLTO). Imagine a world where everyone has access to clean water, safe food and medicine, and trusted essential goods. That is the tomorrow Veralto is creating today. Veralto is a $5B global leader in essential technology solutions made up of over 16,000 associates across our Water Quality and Product Identification segments all united by a powerful purpose: Safeguarding the World’s Most Vital Resources.

　　About the role:

　　We are currently seeking a highly skilled and motivated IT Professional to join our Core Infrastructure Team, as an Lead IT Support Engineer , for Hach IT Operations! You will have the opportunity to support our leadership team in building out our technologies, processes, and organization to better position Hach for the future.

　　The ideal candidate for this position will possess extensive experience in IT support and exhibit strong leadership skills. While senior-level experience is preferred, we are open to considering candidates with less experience who demonstrate exceptional soft skills and a strong commitment to excellence.

　　In this role, you will :

　　Provide comprehensive endpoint support for Hach associates and executives, primarily using Dell Latitude devices, troubleshooting hardware, software and Windows issues as required.

　　Resolve and troubleshoot Microsoft Office application and Microsoft 365 back-end issues.

　　Work with HR to provide an all-encompassing onboarding presentation to new hires that outlines our policies and processes, plus, provision new endpoints using Windows Autopilot / Microsoft Intune/SCCM.

　　Manage and troubleshoot Audio/Visual systems in conference rooms at the facility such as Microsoft Teams Rooms, Jabra Speakers, Jabra Headsets, etc.

　　Monitor, manage, and complete incidents in Jira IT Service Management for all Hach associates.

　　Create and maintain documentation which includes Standard Operating Procedures (SOPs), Standard Work, and Knowledge Base articles.

　　Conduct basic network troubleshooting at the corporate office and provide smart hands support for the Network Engineering Team as required.

　　Are you qualified?

　　At least 5 years of relevant experience, 10 years preferred.

　　Senior-level experience in IT support is preferred; candidates with exceptional soft skills/ professionalism and less experience will also be considered.

　　Excellent communication and interpersonal skills, including presentation experience.

　　Proficiency with Dell Latitude devices, Microsoft Office, and Windows operating systems.

　　Strong end user support and process experience.

　　Proficiency with Apple products.

　　Prior experience with AV systems and network troubleshooting.

　　.

　　The salary range for this role is $95,000.00 - $105,000 .00. This is the range that we in good faith believe is the range of possible compensation for this role at the time of this posting. We may ultimately pay more or less than the posted range and this range is only applicable for jobs to be performed in Colorado. This range may be modified in the future.

　　We offer comprehensive package of benefits including paid time off, medical/dental/vision insurance and 401(k) to eligible employees.

　　This job is also eligible for incentive pay.

　　Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.

　　This job posting will close February 12, 2024.

　　Veralto Corporation and all Veralto Companies are committed to equal opportunity regardless of race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. We value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.

　　The EEO posters are available here (https://www.dol.gov/agencies/ofccp/posters) .

　　We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us at [email protected] to request accommodation.

　　Veralto and all Veralto Companies are committed to equal opportunity regardless of race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. We value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.