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Customer Development Manager
Customer Development Manager-March 2024
Hong Kong
Mar 28, 2026
About Customer Development Manager

  No Relocation Assistance Offered

  # 157444 - Hong Kong, Hong Kong, China

  Who We Are

  Colgate-Palmolive Company is a caring, innovative growth company that is reimagining a healthier future for all people, their pets and our planet. Focused on Oral Care, Personal Care, Home Care and Pet Nutrition, we sell our products in more than 200 countries and territories under brands such as Colgate, Palmolive, elmex, hello, meridol, Sorriso, Tom’s of Maine, EltaMD, Filorga, Irish Spring, PCA SKIN, Protex, Sanex, Softsoap, Speed Stick, Ajax, Axion, Fabuloso, Soupline and Suavitel, as well as Hill’s Pet Nutrition.

  We are recognised for our leadership and innovation in promoting sustainability and community wellbeing, including our achievements in decreasing plastic waste and promoting recyclability, saving water, conserving natural resources and improving children’s oral health.

  If you want to work for a company that lives by their values, then give your career a reason to smile and join our global team!

  Job Summary

  To plan and implement sales and business plans for national or regional multiple accounts in order to achieve agreed company goals in terms of sales volume, space, product assortment, promotion target in pet channel.

  Communicate persuasively the technical superiority, practical application and commercial benefits of Hill’s products in these accounts.

  Ensure that Hill’s Pet Nutrition is the strategic partner of choice in small animal nutrition.

  Key strategies based on 6P (Product, Price, Promotion, Placement, POP and Professional recommendation)

  Shopper oriented solutions to win at the customer

  Principal Duties and Responsibilities

  %

  Task

  20

  Develops, prepares and implements agreed annual business plans for each account consistent with overall sales volume in line with annual contract with T&C agreement:

  Space/visibility within designated account of Hill’s existing products

  Rapid acceptance and distribution of new products

  Increased distribution on existing product lines

  Fair share of shelf

  20

  Develops, prepares and implements agreed customer service and promotion plans (in association with channel sales management as appropriate) which respond competitively to the needs of the customer and which are consistent with overall sales and marketing plans.10

  Maintains close contact with the key decision-makers in each account to ensure the development and maintenance of excellent relationships between the Company and customers.10

  Ensures that all functions involved in the delivery of agreed customer support of business development activities are briefed in an accurate and timely manner.10

  Identifies potential new accounts and prepares and implements appropriate accounts penetration plans.5

  Monitors the achievement of sales objectives with each major account and identifies and proposes plans for exploiting business development activities and implements plans for remedial action where necessary.5

  Monitors competitor activity in each account, ensures that an appropriate response is formulated and implemented where necessary and that all relevant competitor information is disseminated within the Company.

  Keeps informed and abreast with trends of the Veterinary and Pet Industry and report on new activity

  5

  Maintain daily accurate records of all professional and administrative activities in the national reporting system.5

  Comply with call KPI’s as specified.5

  Possess a sound knowledge of small animal nutrition and product information.5

  Represent Hill’s at meetings/conferences100

  Total Percent (not to exceed 100%)

  This is not an exhaustive list of duties or functions.

  Education/ Experience Requirements

  Bachelor Degree in Business, Pharmaceuticals, Veterinary Science or similar field is strongly recommended. MBA is a plus.

  Experience & understanding of veterinary and pet markets ,Veterinarian Technical and Product knowledge preferred

  Previous sales experience in field sales, veterinary industry, FMCG, pharmaceutical company or Nutrition Company preferred with minimum 6 years of sales experience

  Minimum 5 years sales experience in Key Account Management.

  Familiarity with Pet food business is a plus

  Expected Areas of Skills

  Proficient computer skills in Microsoft Office, Google tools and ability to learn company specific tools & programs

  Strong account management and customer development skills.

  Strong team player.

  Demonstrated ability to effectively manage sales plan execution.

  Good interpersonal skills.

  Excellent communication skills (internal and external, all levels).

  Fluency in both English and local language

  Leadership Competencies (Should match the Colgate Global Competencies)

  Relationship building

  Delivering outstanding results

  Planning/Priority Setting

  Building collaborative environment

  Excellent communication and negotiation skills

  Business/Global Perspective

  Strategic Vision

  Functional Competencies (Should match the Colgate Global Competencies)

  Analytical/Decision Making

  Understand Customers and Customer collaboration

  Trade Understanding

  In-Clinic/In-Store execution

  Promotional Effectiveness

  Customer Influence and Negotiation

  Integrated Commercial Planning

  Working Relationships (Key partnerships and reporting relationships)

  Does this position supervise: No

  Reports to Customer Development Manager

  Finance, Marketing Manager, CSnL, Professional

  Customer Development team

  Our Commitment to Sustainability

  With the Colgate brand in more homes than any other, we are presented with great opportunities and new challenges as we work to integrate sustainability into all aspects of our business and create positive social impact. We are determined to position ourselves for further growth as we act on our 2025 Sustainability & Social Impact Strategy.

  Our Commitment to Diversity, Equity & Inclusion

  Achieving our purpose starts with our people — ensuring our workforce represents the people and communities we serve —and creating an environment where our people feel they belong; where we can be our authentic selves, feel treated with respect and have the support of leadership to impact the business in a meaningful way.

  Equal Opportunity Employer

  Colgate is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, ethnicity, age, disability, marital status, veteran status (United States positions), or any other characteristic protected by law.

  Reasonable accommodation during the application process is available for persons with disabilities. Please contact [email protected] with the subject "Accommodation Request" should you require accommodation.

  #LI-On-site

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