Customer Contact Specialist I (Remote)

　　Date: Jan 22, 2024

　　Location: SALT LAKE CITY, UT, US, 84104

　　Company: Dominion Energy

　　At Dominion Energy we love our jobs. That’s right. Love. Every day we go to work filled with passion to be excellent, to creatively problem solve and to innovate. These are exciting days for energy companies, and Dominion Energy aims to shape the future of energy in America. We are looking at all of our work with fresh eyes, retooling everything we do, in every part of the company, to operate more sustainably and to deliver energy more reliably than ever. We are looking for interesting, independent thinkers and doers who can help shape the culture of a forward-looking company that’s proud of its rich legacy. Are you a change agent? Do you think differently? Do you want to fall in love with your job? If you answered “yes,” then read on!

　　Military service members and veterans with ranks from E3-E5, W1-W2, or O1-O3, plus appropriate equivalent combination of education and years of experience as outlined below will be considered for this opportunity.

　　At this time, Dominion Energy cannot transfer nor sponsor a work visa for this position.

　　This position does not offer relocation assistance.

　　Job Summary

　　This entry level position provides excellent customer service skills and represents Dominion Energy as the central point of contact for the company's Customer Contact Operations Center. Under direct supervision, guidance and direction, duties include but not limited to: utilizes customer information systems; answers customer inquiries regarding billing, payment, credit, rates, and service requests; inputs pertinent residential and commercial customer account information; assess customer needs; generates a variety of service order requests; assists customers with credit difficulties and termination notices; using clearly defined rules and guidelines, negotiates payment plans that meet regulatory requirements, and makes appropriate referrals to internal or external departments/agencies for additional assistance; determines and documents security deposits for new accounts within established guidelines; promotes, explains, and sets up programs available to customers; answers emergency calls and issues appropriate orders. Seeks advise on problems areas and refers escalated or highly complex issues to appropriate next level personnel.

　　This position will fill multiple vacancies and filled at any of the following Dominion Energy Utah locations: Salt Lake City, Ogden, Eagle Mountain, Logan, Tooele, St. George, and/or Evanston, WY.

　　Candidates MUST reside within 50 miles of the fore mentioned locations.

　　Required Knowledge, Skills, Abilities & Experience

　　0-2 years Customer Contact Operations experience

　　Basic interpersonal/communication skills in person, by phone/in writing

　　Must have ability to retrieve items either alphabetically/numerically

　　Basic ability to type; must be able to work independently & as a team member

　　Must have basic knowledge of computers including, Customer Information Systems, Microsoft office products Word, Excel, Outlook

　　Basic understanding of organization/department/section policies/procedures

　　Ability to read & concentrate and listening skills

　　Must demonstrate ability to deal with irate and difficult customers

　　Must be able to identify and resolve basic and routine issues; and basic organization/time management skills

　　Must have a basic understanding of billing, rates, credit, energy usage, and customer accounts

　　Must be able to work varying shifts, nights, weekends and during emergency situations.

　　Education Requirements

　　Required Degree (equivalency not accepted in lieu of required degree: High School Diploma or GED required

　　Additional Notes: A related higher-level degree may be applied toward years of experience.

　　Licenses, Certifications, or Quals Description

　　Working Conditions

　　Office Work Environment 76 -100%

　　Travel Up to 25%

　　Other Working Conditions

　　Test Description

　　No testing required.

　　Export Control

　　Certain positions at Dominion Energy may involve access to information and technology subject to export controls under U.S. law. Compliance with these export controls may result in Dominion Energy limiting its consideration of certain applicants.

　　Other Information

　　We offer excellent plans and programs for employees. Employees are rewarded with a competitive salary and comprehensive benefits package which may include: health benefits with coverage for families and domestic partners, vacation, retirement plans, paid holidays, tuition reimbursement, and much more. To learn more about our benefits, click here

　　Dominion Energy is an equal opportunity employer and is committed to a diverse workforce. Qualified applicants will receive consideration for employment without regard to their protected veteran or disabled status.

　　You can experience the excitement of our company – it's the difference between taking a job and starting a career.

　　Nearest Major Market: Salt Lake City

　　Job Segment: Information Systems, Technology, Entry Level