JOB SPECIFIC COMPETENCIES

　　Assessmenta. Independently performs audits related to regulatory and compliance standards by utilizing skills such as visual observation, direct verbal communication, and comprehensive documentation.

　　b. Independently generates quality assurance reports and communicates findings with supervisor on a routine basis.

　　c. Conducts retrospective chart audits on clinical data abstraction and shares findings with supervisor on a routine basis.

　　d. Independently tracks, documents and reports findings for sterile compounding observations and controlled substance program with supervisor and pharmacy leadership on a routine basis.

　　Documentationa. Proficient in documentation of findings in the online accreditation readiness tool.

　　b. Provides timely communication and updates to pharmacy, nursing, and medical staff and leadership, as applicable.

　　c. Consistently documents findings for sterile compounding observations.

　　d. Proficient in compiling, documenting and communicating corrective action plans to designated pharmacy, nursing and medical staff leadership, as applicable.

　　Communication and Educationa. Plans and implements regulatory and operational in-services in coordination with nursing and pharmacy education

　　b. Maintains appropriate language and volume when interacting with patients and employees.

　　c. Provides timely education to pharmacy, nursing, and medical staff and leadership regarding audit findings in respective areas, as applicable.

　　d. Regularly provides updates from audits findings to multidisciplinary departmental and institutional committee(s), as applicable.

　　Other duties as assigned

　　COMPETENCIES

　　Analytical Thinking - Gather relevant information systematically; break down problems into simple components; make sound decisions.

　　Oral Communication - Express ideas clearly and concisely in groups and one-to-one conversations; create an environment with open channels of communication.

　　Self-Adaptability - Work in situations involving uncertainty, shifting priorities, and rapid change; deal constructively with mistakes and setbacks; demonstrate flexibility.

　　Technical/Functional Expertise - Demonstrate technical proficiency required to do the job; possess up-to-date knowledge in the profession; provide technical expertise to others.

　　Service Orientation

　　Provide service to our stakeholders, including patients, caregivers, colleagues and each other, in a safe, courteous, accountable, efficient and innovative manner to include:

　　• Promoting inclusiveness and collegiality that demonstrates respect and professionalism to our stakeholders at all times

　　• Modeling safe, ethical behavior that mitigates risk to the institution through sound business practices, and adherence to MD Anderson's Standards of Conduct, institutional policies and procedures

　　• Responding to requests in a timely manner while proactively communicating expectations for procedures, service arrival, or project deliverables to stakeholders

　　• Using the steps to HEAL (Hear, Empathize, Address and Learn) the relationship when service recovery is needed

　　Customer Focus Builds and maintains customer satisfaction with the products and services offered by the organization through skills demonstrated in communication, personalization of interaction, regulation of emotions, and proactive problem solving.

　　Performance Statement Examples

　　Presents a cheerful, positive manner with customers either on the phone or in person. Shows interest in, actively listens to and responds in a clear and timely manner to customer's expressed needs.

　　Focuses on the customer's results, rather than own. Goes beyond basic service expectations to help customers implement complete solutions through personalized service that anticipates the customer's unspoken needs.

　　Delivers services when and where the customer needs them. Explores options when unable to deliver a requested product or service, and pursues solutions until the customer is satisfied by addressing the root cause of the issue. Problem solves with patient, family member, care giver or clinical team to aid in proactively resolving issues and concerns.

　　Provides to customers status reports and progress updates. Seeks customer feedback and ensures needs have been fully met.

　　Talks to customers (internal and external) with a pleasant tone to find out what they need and how satisfied they are with the service. Remains in control of own reactions and responds in a manner that demonstrates appropriate nonverbal cues and complements the customer's emotions in the situation. Recognizes when its is necessary to escalate situations to leadership to ensure customer satisfaction.

　　REQUIREMENTS

　　Education: High school diploma or equivalent.

　　Preferred Education: Some College

　　Certification: Current Pharmacy Technician Registration with the Texas State Board of Pharmacy (TSBP).

　　Preferred Certification: Current Certification with the Pharmacy Technician Certification Board (PTCB).

　　Experience: Three years pharmacy technician experience in a hospital, infusion center or retail pharmacy.

　　Preferred Experience: Experience in pharmacy or similar type work where conformance to proper technique and accuracy are essential. Candidates should have a working knowledge of pharmacy applications.

　　Onsite Presence: Is Required

　　Additional Information

　　Requisition ID: 164922

　　Employment Status: Full-Time

　　Employee Status: Regular

　　Work Week: Days

　　Minimum Salary: US Dollar (USD) 55,500

　　Midpoint Salary: US Dollar (USD) 69,500

　　Maximum Salary : US Dollar (USD) 83,500

　　FLSA: non-exempt and eligible for overtime pay

　　Fund Type: Hard

　　Work Location: Onsite

　　Pivotal Position: Yes

　　Referral Bonus Available?: Yes

　　Relocation Assistance Available?: No

　　Science Jobs: No

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