Adecco Medical & Science is assisting a top client in the healthcare industry in recruiting for a Customer Access Agent in Newark CA. This position is a Temp - to - Hire

　　Schedule: Monday-Friday

　　Pay Range:$21-27

　　Customer Access Assistant

　　Entry Level Job - The Access Operations Contact Center) (AOCC) handles a high-volume of inbound calls, outbound calls, faxes and other communication with patients, providers, clinic staff, and others needing to access health care services at one or multiple SHC departments/clinics. The Access Operations Contact Center staff within the ECC is responsible for providing an excellent patient and customer experience by efficiently coordinating services and accurately answering or properly referring inquiries.

　　• Responds to a high-volume of incoming telephone calls and referrals •

　　Assists patients in registering and canceling appointments

　　• Accurately documents and routes calls to the proper department

　　• Identifies urgent customer needs or operational issues, and escalates appropriately

　　• Efficiently navigates medical records and ensures patient information is up-to-date and accurately entered in the correct location

　　• Meets all regulatory and compliance standards

　　• Delivers high-level of customer service

　　• Follows documented protocols and guidelines

　　• Meets and exceeds departmental quality assurance standards

　　• Uses reference documents and online knowledgebase tools to clearly articulate accurate information regarding SHC services

　　• Uses functionality of the telephone system as required

　　• Other departmental duties as assigned

　　• High School Diploma or GED equivalent Experience

　　• Six-months of customer service experience

　　Why work for Adecco?

　　• Weekly pay

　　• 401(k) Plan

　　• Skills Training

　　• Excellent medical, dental, and vision benefits

　　To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.adeccousa.com/candidate-privacy

　　The Company will consider qualified applicants with arrest and conviction records

　　Pay Details: $21.00 to $27.00 per hour

　　Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

　　Equal Opportunity Employer/Veterans/Disabled

　　To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.adeccousa.com/candidate-privacy

　　The Company will consider qualified applicants with arrest and conviction records subject to federal contractor requirements and/or security clearance requirements.