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CTSM Supervisor
CTSM Supervisor-September 2024
Rochester
Sep 7, 2025
About CTSM Supervisor

  Description

  HOW WE CARE FOR YOU:

  ACM Global Laboratories, we are dedicated to getting health care right. Our robust benefits and total rewards foster employee wellbeing, professional development and personal growth. We care for your career while improving patients lives.

  Pension PlanRetirement Plan Comprehensive Benefits Package Tuition Reimbursement Benefits Effective Date of HireSame Day Pay through Daily PayEmployee Referral ProgramEmployee Assistance ProgramEmployee Discounts Paid Time Off & HolidaysSUMMARY:

  The Supervisor, Clinical Trials Specimen Management (CTSM) supervises a team dedicated to the timely receipt, processing, storage and shipping of Clinical Trials client specimens. The supervisor monitors employees' performance, supports the CTSM process and ensures department turnaround times (TAT). The supervisor is also responsible for supporting regulatory compliance, quality assurance/performance improvement, and continuous improvement of CTSM processes.

  ACM Global Laboratories is a growing international organization that provides continued opportunities for internal advancement. At ACM you will be part of a team that is focused on improving people's lives where you are supported by leadership and colleagues. We are backed by a large healthcare network in the complex and rewarding field of advanced laboratory science. Your voice is heard, and with that, you have an ability to make an impact on the organization and influence your professional growth

  STATUS: Full-time

  LOCATION: 150 Elmgrove Park

  DEPARTMENT: Specimen Processing

  SCHEDULE: Days; Mon-Fri

  ATTRIBUTES:

  Associates Degree with concentration in Biology, Biomedical Sciences or related field2+ years supervisory or team lead experience, preferred Clinical Trials or Biorepository Sciences experience6+ months supervisory or team lead experience is requiredExperience within laboratory or highly regulated environmentStrong Microsoft Office and Data Entry skillsRESPONSIBILITIES:

  Operations Management Assists in the maintenance and coordination of the cold storage units and environmental monitoring systems and processes as directed by Manager. Participate in rotating schedule for "on-call" environmental monitoring and response outside of regular hours. Drive daily workflow in all CTSM areas through task rotation, daily team meetings, and directing team members. Actively work with appropriate stakeholders on the generation of study documentation including GLSDs, requisition forms, and study protocols on behalf of CTSM to support optimal set up and running of clinical trials studies. Courier samples between buildings 150-160 as requestedLeadership Excellence Actively participate in CTSM leadership group meetings to develop standardization and process. Promote positive working relationships with internal clients including Project Management, Study Support teams, and other key stakeholders. Be responsible for line management of CTSM personnel including performance appraisals and disciplinary processes. Responsible for timekeeping and approval in Kronos Actively participate in recruitment and onboarding of new team members. Act as a member and coach to CTSM team. Back up for Manager, Specimen Management as necessary.Process Improvement Collate and report specimen management related metrics to support forecasting and decision-making, and propose strategies for improvement using these metrics. Demonstrate initiative in professional self-development to improve relevant working knowledge of other ACM Clinical Trials departments and processes. Manage ad-hoc process improvement/remediation projects as required and perform other duties as assigned. Serve as a contact for, and act as departmental SME for the resolution of specimen management related issues and queries. Drive process improvement within the CTSM team by supporting operational excellence and process improvements to improve productivity, service, quality, cost savings, policies and procedures. Assist in the development and review of Standard Operating Procedures and Associated training.Quality & Regulatory Responsible to ensure quality driven training is provided to all staff, monitors proficiency, and performs yearly competency for all assigned staff. Participate in Quality Issue Investigations and CAPA, performs recruit cause analysis, and implement corrective actions. Participate as directed in Quality Audits and inspections as prescribed by departmental policies and regulatory agencies.PHYSICAL REQUIREMENTS: M - Medium Work - Exerting 20 to 50 pounds of force occasionally, and/or 10 to 25 pounds of force frequently, and/or greater than negligible up to 10 pounds of force constantly to move objects; Requires frequent walking, standing or squatting.

  PAY RANGE: $56,000.00 - $66,000.00

  The listed base pay range is a good faith representation of current potential base pay for successful applicants. It may be modified in the future. Pay is determined by factors including experience, relevant qualifications, specialty, internal equity, location, and contracts.

  Rochester Regional Health is an Equal Opportunity / Affirmative Action Employer. Minority/Female/Disability/Veteran

  Minimum Salary: 56000.00Maximum Salary: 66000.00Salary Unit: Yearly

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