Network Engineering Associate

　　Job Req ID: 27664

　　Posting Date: 12 Jan 2024

　　Function: Engineering

　　Location:

　　Outer Ring Road, Bellandur, Bengaluru, India

　　Salary: Competitive

　　Why this job matters

　　In behalf of German & US Accommodation.NCCI SMC is managing the physical infrastructure (Power, Cooling and physical Security / Fire safety) in BT owned locations. This infrastructure is monitored out of a 24/7 Service Management Center (SMC) as part of the NCC India. A 100% availability of the managed Service (Power, Cooling, Physical Security & Fire safety) is the Aim of the NCCI SMC.

　　What you’ll be doing

　　Incident Management

　　24/7 monitoring of the M&E Infrastructure in BT ON Net Sites Germany & US.

　　Evaluating incoming Alarm- and status alerts and manage these alerts according to Alarm plans and pre-given routines.

　　Initiating counteractions according to Alarm plans and pre-given routines

　　Direct Interaction with BT staff, Suppliers and Customers in the case of incidents or arming/ disarming-routines

　　Managing the corrective maintenance (fault & repair) process, guiding and supervising the local suppliers and BT staff until the fault is completely fixed.

　　Active supporting the M&E related Planned Works process.

　　Administration of the physical Site Access process (BART) for Germany and France. Ensuring the request in dispatcher mailbox and Access admin queue is proactively monitored with TAT of less than 15 minutes.

　　Liaising and working with German Accommodation FLM/ third party maintainers to restore services and to perform planned activities on the site and creating an appropriate report to capture the PW’s activity sequence.

　　Planned work publishing for planned works associated with 3rd party suppliers in Access Network.

　　managing the problem through to eventual rectification. To provide 24 hours/day, 365 days/year rotational shift part of the unit’s function.

　　Incident Logging and Categorization

　　Process Objective: To record and prioritize the Incident with appropriate diligence, to facilitate a swift and effective resolution. To control all events and activities reported via the various customer and network monitoring tools used in surveillance of the platform supported by the centre, and if required other BT or partner networks. To status and track all fault reports following agreed procedures on the opening of faults, and ensuring quality of service targets are fully met or exceeded.

　　Ensuring login in CCNG phone systems once in shift and handling any incoming calls from customers/suppliers.

　　Incident Monitoring and Escalation - Process Objective: To continuously monitor the processing status of outstanding Incidents; so that countermeasures may be introduced as soon as possible if service levels are likely to be breached. To provide status and track all fault reports following agreed procedures on the tracking of faults, and ensuring quality of service targets are fully met or exceeded. To follow all appropriate escalation and notification procedures within the time frames defined for the service offering, or where customers have specific escalation profiles.

　　Incident Closure and Evaluation

　　Process Objective: To make sure that the Incident is resolved, and that all information required describing the Incident's life cycle is supplied in sufficient detail in the relevant incident management system following agreed procedures on the closing of faults, and ensuring quality of service targets are fully met or exceeded.

　　ICM Planned work Publication:

　　To publish the Planned works in a timely manner. This done taking all the care in the parameters in PW i.e. Date, impact, description and duration to ensure BT end customer not getting impacted for any uninformed/in sufficient details for a PW.

　　The skills you’ll need

　　Troubleshooting

　　Customer Service

　　Escalation Management

　　Continuous Improvement

　　Vendor Management

　　Network Delivery

　　Network Security

　　Network Testing

　　Network Configuration

　　Technical Documentation

　　Network Integration

　　Network Implementation

　　Requirements Management

　　Incident Management

　　Event Planning

　　Decision Making

　　Growth Mindset

　　Inclusive Leadership

　　Our leadership standards

　　Looking in:

　　Leading inclusively and Safely

　　I inspire and build trust through self-awareness, honesty and integrity.

　　Owning outcomes

　　I take the right decisions that benefit the broader organisation.

　　Looking out:

　　Delivering for the customer

　　I execute brilliantly on clear priorities that add value to our customers and the wider business.

　　Commercially savvy

　　I demonstrate strong commercial focus, bringing an external perspective to decision-making.

　　Looking to the future:

　　Growth mindset

　　I experiment and identify opportunities for growth for both myself and the organisation.

　　Building for the future

　　I build diverse future-ready teams where all individuals can be at their best.

　　About us

　　BT is part of BT Group, along with EE, Openreach, and Plusnet.

　　Millions of people rely on us every day to help them live their lives, power their businesses, and keep their public services running. We connect friends to family, clients to colleagues, people to possibilities. We keep the wheels of business spinning, and the emergency services responding.

　　We value diversity and celebrate difference. As Philip Jansen, our CEO, says ‘We embed diversity and inclusion into everything that we do. It’s fundamental to our purpose: we connect for good.’

　　We all stick to the same values: Personal, Simple, and Brilliant. From day one, you’ll get stuck in to tough challenges, pitch in with ideas, make things happen. But you won’t be alone: we’ll be there with help and support, learning and development.

　　This is your chance to make a real difference to the world: to be part of the digital transformation of countless lives and businesses. Grab it.

　　A FEW POINTS TO NOTE:

　　Although these roles are listed as full-time, if you’re a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch.

　　DON'T MEET EVERY SINGLE REQUIREMENT?

　　Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We're committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you're excited about this role but your past experience doesn't align perfectly with every requirement on the Job Description, please apply anyway - you may just be the right candidate for this or other roles in our wider team.