CRISIS WORKER 1A

　　Dunkirk, NY (http://maps.google.com/maps?q=17+W.+Courtney+St.+Dunkirk+NY+14048)

　　Description

　　Position Data:

　　Title:Crisis Worker I-A

　　Grade:7Status:Non-Exempt

　　Reports to:Intensive Services Coordinator

　　Basic Function or Position Summary:

　　Provide Crisis Intervention and follow-up services to Chautauqua County Residents experiencing mental health crisis from 4 pm – 8 am on weekdays and 24 hours on weekends and holidays.Salary $18.71 - $19.71/hourly

　　Security Clearance:Level 1 V,A,C,R

　　Requirements

　　Position Responsibilities and Specific Duties:

　　• Assist in the provision of crisis intervention services in the community for children and adults including intake, outreach visits, assessment, referral, follow-up, telephone lethality monitoring, and disposition of all persons presenting for Mobile Crisis Services.

　　• Assist in the facilitation of stabilization of acute mental health crisis utilizing the least intrusive and restrictive alternative available to maintain safety.

　　• Complete follow-up and facilitate linkages to needed community services and supports for both the primary customer and his/her family.

　　• Maintain on-call availability by work issued cell phone during scheduled shifts.

　　• Data reporting and analysis as a function of service quality improvement.

　　• Maintain confidentiality and comply with the code of ethics.

　　• Promote the Agency mission.

　　• Maintains consistent professional customer service.

　　• Job performance incorporates a strength-based, integrated service delivery model while promoting self-sufficiency.

　　• Attend scheduled staff meetings, mandatory trainings, in-services, and other functions as required.

　　• Provide marketing and/or educational presentations to the community, or training to other agency staff, as assigned by the Family Growth & Development Manager.

　　• Participate in the larger team of the agency through committee structures, planning, policy development and volunteerism.

　　• Promote positive internal and external relationships.

　　• Other duties as assigned by supervisor.

　　• Write 9.58 / 9.45 pick up orders as necessary

　　Key Working Relationships:

　　A.Internal:Director of Health and Family Services, Intensive Services Coordinator, Crisis Team Members, and other COI staff

　　B.External:Emergency service providers such as police departments, hospital emergency department, hotline services, other mental health providers, and human service professionals.

　　Supervisory Scope:This job has no supervisory responsibilities.

　　Organizational Responsibilities:

　　• Adhere to all policies, procedures, and protocols.

　　• Gathers appropriate documentation and tracks outcomes.

　　• Maintain customer files inputted into CAPTAIN

　　• Complete required progress reports on time.

　　• Participates in organizational committee structures as appropriate.

　　• Participates in organizational and divisional management systems.

　　Knowledge, Skills Required:

　　• Bachelor's Degree + 2 years experience in Crisis Intervention or Master’s Degree or higher in Human Services, Mental Health / Behavioral Health, or Drug and Alcohol / Chemical Dependency

　　• Experience in Crisis Intervention with the Mentally Ill population required.

　　• Completed training and certified to write 9.58 or 9.45 pick-up orders.

　　• Possess a working knowledge of community services and agencies

　　• Has knowledge and skills necessary to modify interventions and care according to the customer’s age.

　　• Excellent oral; written communications skills

　　• Ability to work as part of a team required.

　　• Must be able to demonstrate initiative and resourcefulness; have analytical ability and be able to collect and research information and use sound judgment.

　　• Bilingual (Spanish) preferred.

　　Special Requirements, if any:

　　• Must be able to always provide consistent even tempered customer service

　　• Must be able to work evenings, nights, weekends and holidays.

　　• Valid Driver’s License and reliable transportation

　　• Ability to lift up to 50 pounds with or without reasonable accommodation.

　　• Completes all OMH requirements.

　　• Must maintain a working telephone

　　• Works compassionately with a diverse population

　　• Experience navigating community programs