JOB REQUIREMENTS: At HSA Bank, we\'re working toward a world whereeveryone is empowered to save for a healthy future. Our offerings in thehealthcare savings space drive down healthcare costs, increase access,and assist with decision-making for consumers, health plans, partners,and advisors. Are you ready to join us? Responsibilities: * Maintaincustomer relationships; proactively educate employers with helpfulinformation regarding bank processes, procedures, and products. *Provide exceptional customer service through reactive and proactiveservicing via telephone, email, and chat. * Provide first contactresolution and build lasting employer relationships. * Must handlemultiple priorities with a strong attention to detail. * Productknowledge expert on multiple product lines including Health SavingsAccounts, Health Reimbursement Accounts, Flexible Spending Accounts(Health and Dependent), Commuter Benefits, etc. * Document all employerinteractions to ensure all employer and company goals are met. *Identify the best products and processes to meet needs of employers. *Effectively communicate internally and externally, in a professionalmanner, while setting accurate expectations for issue resolution. *Identify opportunities for process improvements & provide feedback toleadership. * Regular, consistent, and punctual attendance. * Navigatethrough multiple software applications to manage employer accountinformation. * Responsible for hitting and achieving team objectivesand goals. * Deliver educational presentations to employers. * Ensureall interactions tasks are completed according to team objectives andgoals. * Drive to expand personal and professional growth. * Otherduties and responsibilities as assigned by leadership. REQUIREMENTS:Education: * High School / GED required Experience: * Minimum of 1year of direct customer service experience with agents and employers(in-person customer facing work experience or call center experience) *1 year of HSA Bank experience preferred Licenses / Certifications: * NAJob Skills / Knowledge: * 1 year of experience minimum servicingpartners or large employers is preferred * Strong customer serviceskills * Strong interpersonal skills * Strong troubleshooting anddecision making skills * Excellent verbal and written communicationskills * Prior experience with customer service telephone queueenvironment is preferred * Proficient in Microsoft Office Suite *Possesses the ability to maintain the strictest confidentiality ofcompany and customer information * Ability to effectively multi-task *Strong organizational skills with attention to detail * Ability to workwith a diverse work force and customer base * Demonstrates flexibilityand adaptability * Handles day-to-day challenges confidently andwilling to adjust to multiple demands, shifting priorities, and rapidchange * Strong commitment to achieving personal growth and successPhysical Demands & Working Conditions: * Typical office environment andworking conditions * Ability to work any shift between 7:00 AM and 7:00PM CST * Must remain at workstation for long periods of time * Heavykeyboard/mouse usage required (repetitive movements) * Headset usagerequired for long periods of time The estimated salary range for thisposition is \$35,000.00 USD to \$43,000.00 USD. Actual salary may varyup or down depending on job-related factors which may include knowledge,skills, experience, and location. In addition, this position is eligiblefor incentive compensation. #LI-BY1 #LI-REMOTE #ZR All qualifiedapplicants will receive consideration for employment without regard torace, color, religion, sex, sexual orientation, gender identity,national origin, disability or protected veteran status. *****APPLICATION INSTRUCTIONS: Apply Online:https://www.aplitrak.com/?adid=YmJnZW5lcmljLjUwMDI1Ljg3NzBAd2Vic3RlcmNvbXAuYXBsaXRy WsuY29t