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Contract Renewal Specialist
Contract Renewal Specialist-March 2024
Johannesburg
Mar 29, 2026
About Contract Renewal Specialist

  Want to be a part of our team?

  Dimension Data is a proud member of the NTT Group, a global IT powerhouse headquartered in Japan. As part of NTT, we deliver a wide range of IT services and solutions to clients around the world. Although the Dimension Data brand was retired in some parts of the world in 2019, it remains well recognized in the Middle East and Africa. Join us and become part of the NTT family as we continue to provide innovative solutions that help our clients achieve their business objectives.

  Working at NTT

  Role Overview

  Primarily involved in the technical pre-sales process working alongside NTT Client Executives & Sales Specialists to renew, up-sell, and close cloud managed services contracts

  Key Responsibilities

  Executes activities relating to Service Renewals including installed base data pulls & reconciliation, installed base finalization, costing, pricing/quoting. Responsibilities include obtaining vendor quotes and working closely with renewal sales teams to position the best renewal pricing considering historical price, competitive benchmarks, gross margin targets, and complexity of the contract

  Demonstrate knowledge and value of multi cloud technologies, applications , architecture modernization, observability and legacy to cloud migrations to identify contract upsell and innovation

  Leverage subject matter experts in the overall solution design by working with cross functional technical teams – CSD Group Architects, Advisory, Service Delivery & Operations.

  Articulate value proposition, present solution, and build value throughout the sales process with all departments of the client organization

  Performs necessary research of third-party technologies, tools, and applications that are introduced during the pre-sales process

  Maintain relevant cloud and technology certifications, be aware of CSD offerings and be a subject matter expert for multiple sections within the CSD portfolio

  Experience required:

  2 - 3 years experience in a managed service / cloud service provider

  Experience in working with vendors to scope and price complex BoMs (Commercial experience is key)

  Applied Azure and/or AWS infrastructure architect and presales skills (Desired)

  Foundational understanding of virtualization, hybrid computing environments, storage technology and cloud native technologies

  Excellent Communication and Presentation skills

  Ability to contribute to workshops with clients and NTT teams to discover requirements, present solutions and obtain client buy-in

  Academic Qualifications and Certifications:

  Product Licensing

  Certified Sales expert

  Azure Certifications

  Knowledge, skills, and attributes:

  Proven technical expertise and extensive security industry experience.

  Enthusiastic about the technology and cloud industry

  Sound analytical skills and proficient with analysis of large data sets

  Investigative nature to unpack complicated problems.

  Initiative-taking and able to use initiative.

  Evidence of being able to work collaboratively.

  Ability to structure complex information, plan, prioritize, delegate tasks, and focus on deliverables.

  Highly proficient in MS Excel and skills in programming

  Ability to drive teammates with various background and level of seniority, and geographically distributed.

  Comprehensive knowledge of product management and service development life cycles

  Expert knowledge on relevant legislative amendments industry best practices and provision of initiative-taking advice and solutions to relevant stakeholders

  Knowledge of sales strategies and concepts

  #dimensiondatacareers #nttdata #dimensiondatacareers #nttdata #dimensiondatacareers

  Skills Summary

  Contract Renewals, Negotiation, Pricing Models, Project Management, Stakeholder Management, Vendor Management

  What will make you a good fit for the role?

  Remote Type :

  Equal Opportunity Employer

  NTT is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, color, sex, religion, national origin, disability, pregnancy, marital status, sexual orientation, gender reassignment, veteran status, or other protected category

  Is innovation part of your DNA? Do you want to enable a connected future for people, organizations, and society?

  Join our growing global NTT family and you’ll be part of the world’s largest ICT company (by revenue). We’ve combined the capabilities of 28 remarkable companies to become one, leading technology services provider. Together, we help our people, clients, and communities do great things with technology to create a more secure and connected future.

  We employ 40,000 people across 57 countries. By bringing together the world’s best technology companies and emerging innovators, we work together to deliver sustainable outcomes to businesses and the world. Innovation is part of our DNA. We believe it’s key to what makes us different. So, we strive to move forward, challenge the status quo, and drive excellence through the technologies we integrate and the services we deliver around the world. The result is connected cities, connected factories, connected healthcare, connected agriculture, connected conservation, connected mobility, and connected sport. Together we enable the connected future.

  You’ll be joining a global employer that is committed to attracting, growing and keeping the best talent. A place where you will be at the heart of our success!

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