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Content Development Specialist II - 744000050141422
Content Development Specialist II - 744000050141422-September 2024
Colorado Springs
Sep 9, 2025
About Content Development Specialist II - 744000050141422

Company Description

Ent Credit Union exists to improve the financial quality of life of the peoplewe serve. This mission drives us every day, but we are more than ourmission. We're also individuals using our unique abilities to make ourorganization, and the communities we serve, better than they wereyesterday. We're a not-for-profit that puts people above profits andactively invests in our community. Our rapidly growing team is expanding ourreach to serve more people throughout Colorado. To spread our mission far andwide, we need people like you. If you're interested in a paycheck with apurpose, apply with us today. Our people make the difference, and we trulybelieve you are our greatest asset.

Job Description

This position embodies the internal "voice" of Ent regarding allemployee-focused and change management related initiatives. This person'sprimary focus is to create internal communications utilizing Ent's InternalCommunication Strategy (ICS) for a wide array of enterprise initiatives(high-level or high-urgency communications, the kick-off of initiatives orcampaigns, changes to existing programs or new programs, etc.) in orderto tell our story, engage our employees as well as keep them up-to-date andinformed. This position provides consistent internal messaging, ensuringthat all assigned communications are communicated on message and in a familiarformat to aid in organizational understanding of new internal developments and

Essential FunctionsPlan, Assist, and Develop Internal Communications: Recommend,develop, and deliver messaging in a variety of mediums that adheres toEnt's ICS for a wide variety of topics such as change management initiatives(general project updates, new policy/procedure etc. ), employeeannouncements, and any other related internal communications. Createinternal communication to match the level of the intended internal audience(general employees to Executive Level only) and collaborate with themarketing area as needed to ensure consistent tone in communications.Key Employee Communications: Develop articles, newsletters,presentations, scripts, and topics of interest regarding key employeemeetings and/or events on various topics. May be directed to initiate"strategy" emails to begin the conversation with various key employees on"How do we approach X?" Determine from and understand intent of changemanagement communications from various key employees and craft concisecommunications to indicated levels of employees. Craft various Executivecommunications as needed from all areas of the organization for employee onlyfacing messaging. Collaborate and assist in the production of the employeenewsletters to include identifying themes, topics and key stakeholders,gathering of content, editing of content and distribution to internalemployees. Collaborate and assist in identifying themes, topics and keystakeholders, gathering of content, editing of content and distribution ofemployee newsletters to internal employees.Communication Strategic Alignment: Gather data from employee population onvarious internal topics and provide findings to key stakeholders. Discusscommunication styles with key employees on how to best deliver messages thatresonate in their groups. Review, recommend, and implement approvedchanges to Ent's ICS general guidelines. Maximize the effectiveness ofinternal communication by analyzing and assessing processes and results.Identify gaps and areas for opportunity as it relates to overall contentdevelopment. Report out KPIs for internal communications as it pertains toemail and newsletter consumption. Be the resource/go-to point-of-contact forother business units and their content needs. Showcase members of leadershipand increase visibility through ongoing articles and other forms ofcommunication. Inform and engage staff with effective and timelycommunication.Bank Secrecy Act: Rema ns cognizant of and adheres to Ent policies andprocedures, and regulations pertaining to the Bank Secrecy Act.

Qualifications

Minimum Formal Qualifications for this PositionBachelor's Degree Business Administration, Marketing, Communication,Organizational Development, or a similar field of study.2+ years' of relevant experience managing employee-focused orcollaboration-focused communications content, plans, and/or channelsincluding e-channels.

Each year of relevant work experience may be exchanged for a year in arelevant degree program or vice versa. For example, a requirement of abachelor's degree in accounting and 2+ years of account experience couldbe substituted for a high school diploma and 6 years of relevant accountingwork experience or a master's degree in accounting and 0 years of workexperien

Technical or Specialized Knowledge/Skills:Open minded problem solver.Operates with determination and grit.Mission-driven with community mindset.An arranger and organizer.Empathetic, a good listener and seeks to understand others.Writing and editing skills.Arranging and coordinating skills.Verbal written communication skills.Ability to manage projects and oversee the implementation of definedsolutions.Creative thinker.Collaboration skills.Organizational coordination skills.Understanding of the components of common web technology.Ability to Create/edit video and other multimedia contentAbility to multitaskAble to manage multiple projects concurrently.

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