We look forward to reviewing your application!All applicants must include a resume.Visa sponsorship not available.Contact us at 1.800.562.0999 x11111 with any questions.We are an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, national origin, ancestry, sex, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, marital status, or any other legally recognized protected basis under federal, state or local law.Enjoy making a difference in peoples' lives? Join our dynamic Contact Center team of Support Specialists for an opportunity to make a positive impact on members of your community day after day! In this role, you'll have the rewarding opportunity of educating members about their accounts and overall services available to them at WSECU. You'll serve as their digital support expert, advise them on card troubles and support them through fraud situations. Our Contact Center is a unique one! You will not be rushed, you'll take as much time as the member needs, understanding their journey and advocating for them. You'll take care of our members, and we will take care of you! For this position there will be comprehensive operational and soft-skills training.Your day may include:Serving as a brand ambassador for membersBeing the expert and first point of contact, over the phone, for all member account topicsBeing a flexible problem solver by actively guiding and educating members for a tailored solutionProviding detailed and thorough troubleshooting for our Digital self-service optionsQuickly adapting to change in a fast paced, dynamic atmosphereDeveloping meaningful relationships with our members while cultivating a low effort experienceActively engaging with your team to foster a positive and innovative work environmentWhat you bring to the team:One (1) year minimum high-caliber customer service experienceA curiosity and desire to learn about members and their unique needsExcellent critical thinking and problem solving skills: Not just an order taker - an advocate!Strong interpersonal and conflict resolution skills: Professionalism, empathy, and self-managementDisciplined time management and effective prioritization skillsProven communication skills, essential for collaborating with different personalitiesSharing our values of giving back to the communityBonus points if you have:2 years of customer service experienceExperience working in a call center, credit union, or bank!Sales experienceBi-lingual, multi-lingualCompetitive base pay: $18.39 - $27.59 per hour, dependent on relevant qualifications, plus an annual discretionary incentive plan and benefits packageThe range above allows our employees room for growth through annual merit and other pay increase during their tenure in the position.The target range for qualified new hires is typically within the first half of the range. Actual offers will be based on individual qualifications relevant to the role and will not take an applicant's pay history into account.Position location: 1400 Lakeside Court, Yakima, WA. Employees must reside and perform all work in the state of Washington. This is a work from home/hybrid position with the exception of occasional on-site training, meetings and specific organization events.When you'd work: Full time, 40 hours per week, Monday-Friday, between the hours of 7:00 am-7:00 pm and Saturday 9:00 am-2:00 pm. Hours vary based on needs of the department and flexible hours are necessary to meet service needs.Working from home/hybrid requirements:Reliable, high-speed home internet connectionPrivate, confidential workspace, away from distractions and other peopleSuitable desk/surface and desk ch