We Create Products and Brands That People Trust to Clean, Sanitize, and Protect Their Homes, Pools, and Cars.

　　When you join KIK Consumer Products, you’re joining a team who cares about the work we do and also about each other. We bring exceptional brands and products to consumers that help them protect the health and wellness of their families, the cleanliness of their homes and pools, and the life of their automobiles. We are committed to building a culture of performance driven by accountability, empowerment, collaboration, and agility that enables timely fact-based decision-making and exceptional execution with unwavering ethics. As one of North America’s largest independent manufacturers of consumer products, KIK helps a large portfolio of brands and retailers bring their products to life.

　　Your Role at KIK

　　You will serve as the primary point of contact between the company and it’s customers. You are responsible for providing excellent customer service, addressing customer inquiries and issues, and ensuring customer satisfaction. You will be expected to work in the office, 8am-5pm EST, Monday-Thursday in Lawrenceville, GA and will work remote on Fridays.

　　What You’ll Be Doing

　　Customer Communication: Handle a high volume of calls and emails (50-75 daily) in ACD to provide information, assistance and solutions to their inquiries.

　　Issue Resolution- Identify, assess and escalate problems or complaints and work to resolve them efficiently.

　　Documentation: Utilize SAP and MS Office suite to maintain accurate and detailed records of customer interactions, process credits, debits, replacement orders and RGA’s as needed

　　Team Collaboration: collaborate with others including Customers, Warehouse, Sales, Demand Planners, Transportation and a team of 5 CSR’s ensure consistent service and shared knowledge.

　　Time Management: Efficiently manage multiple tasks and inquiries, prioritize urgent matters.

　　Feedback and Improvement: Identify opportunities and areas to improve customer satisfaction.

　　What You’ll Bring

　　At least 1 year of customer service experience

　　High School Diploma Required; bachelor’s degree preferred.

　　Chemical Manufacturing experience preferred.

　　Proficiency in SAP and MS Office Suite

　　Bilingual in French is a plus

　　What You Will Get

　　KIK offers very competitive salary and comprehensive benefits including health, wellness, dental, vision, life, and disability insurance. You can plan for your future with KIK's retirement savings options including employer match. KIK also recognizes the importance of continuing education and offers Education Assistance to our employees to encourage continued personal development and growth.

　　About KIK

　　We create the products and brands that people trust to clean, sanitize, and protect their homes, pools, and cars. We are one of North America’s largest independent consumer product manufacturers with 20 North American manufacturing facilities. We also operate globally in Europe, Asia, UK, Australia, New Zealand, and South Africa. We are known by our portfolio of over 40 brands including Spic and Span® and Comet® cleaning products, Clorox® Pool&Spa™ (under license), BioGuard®, and Natural Chemistry® pool chemicals, and Prestone® and Holts® automotive performance chemicals. We are also the #1 producer in North America for store-brand (“private label”) bleach and a leading private label provider of laundry detergent and additives, dishwashing products, general purpose cleaning and other home care products.

　　Our global team of over 2,500 employees drive our capabilities in product development, product formulation, strategic sourcing, manufacturing, packaging design, brand marketing, project management, quality assurance, compliance, distribution, and logistics.

　　Our organization is constantly evolving and is driven by a set of “One KIK” values – a dedication to following through on commitments in a customer-focused, profit-motivated way; while never compromising on safety, ethics, or integrity.

　　KIK is an Equal Employment Opportunity / Affirmative Action employer. KIK does not discriminate against qualified applicants or employees on the basis of race, color, age, religion, sex, pregnancy, national origin, ancestry, age, physical or mental disability, veteran status, status in uniformed services, sexual orientation, gender identity, gender expression, marital status, genetic information or any other status protected by law.

　　KIK is also committed to providing reasonable accommodations for applicants and employees with protected disabilities to the extent required by applicable laws. If you require a reasonable accommodation to participate in the job application or interview process, or to perform the essential functions of the job, please contact Human Resources immediately.