Are you tired of the daily grind and want to start a career where you cantruly make a difference?We are searching for a Contact Center Agent to work at our corporate locationin Colorado Springs. At Air Academy Credit Union our Contact Center Agents areheroes who make a difference in our members' daily lives helping theirdreams become a reality by providing custom, caring solutions.

　　Recognized as a Gazette Best Workplace since 2017, we're committed toimproving the lives of our members and communities by doing what is right,not what is easy. We want to exceed the expectations of anyone who comes ourway by providing custom, caring financial solutions. With assets over $860million and over 45,000 members, we walk alongside our members on theirfinancial journey. Their goals are our goals and building stronger communitiesis what we do. Each year, AACU gives time, money, and resources tonumerous community organizations, projects, and programs.

　　Primary Responsibilities Include

　　Responsible for delivery of all credit union products and services via thecall center with the emphasis on monthly and annual sales goals.Responsible for handling high call volume, inquiries, and processes in thecall center for the Service Queue.Possesses thorough knowledge of our Internet Banking Services to include basicknowledge of browsers, the ability to assist members with signing onto thewebsite/internet banking and answering questions regarding internet bankingcapacities.Possesses knowledge of and ability to trouble shoot smart phone and tabletapplications and devices within credit union electronic delivery channels.Researches and provides a problem resolution to member issues and diffusesescalating member situations.Responsible for administrative, technical, and physical safeguards toprotect the security, confidentiality, and integrity of member informationand the AACU information systems.Job Requirements

　　High school diploma or equivalent.Excellent communication and organizational skills.Ability to work branch hours as needed including some Saturdays.Ability to educate and promote credit union products and services.Core Competencies

　　Dependable - Commit to showing up on time and prepared to provide world classservice to both internal and external members.Sales and Service Oriented - Discover member's needs, providesolutions, and deescalate calls.Quality - Handle calls promptly and provide accurate service.Resilience - Ability to move from one situation to the next with a clear andopen mind.Communication Skills - Listening to understand a member and make them feelheard.Pay Information

　　The pay ranges represent the low and high end of the base salary range forthis position. This position is eligible for incentives and an annualcorporate bonus based on overall performance.

　　Grade Value 700: $19.00 - $24.52/hour

　　Training

　　Paid training will be held at our corporate location for one full week,Monday-Friday 9:00am - 5:00pm - February 26th - March 1st.We love our family-like culture here at AACU. Our full-time employees enjoy agreat benefits package, including paid sick and vacation days,comprehensive medical, dental, and vision plans, along with anoutstanding 401K plan. Additionally, full-time employees are eligible forour tuition reimbursement program after 90 days of employment and we'llassist you with your professional goals. Join our team and be a part of acompany whose members' and employees' dreams are our passion.

　　AACU is an Equal Opportunity Employer. All qualified applicants will receiveconsideration for employment without regard to race, color, creed,religion, sex, sexual orientation, gender identity, genderexpression, marital status, familial status, ancestry, nationalorigin, disability, status as a protected veteran or any other statusprotected by local, state, or federal law. We perform pre-employment drugtest ng, consumer credit history checks and criminal background checks.