Flik Hospitality Group

　　Salary: $23 / hour

　　What makes FLIK click

　　What makes FLIK click? Our people. The decisions, actions and attitudes of our associates earn the trust and loyalty of our clients every day. We know how to pick them and we know how to grow them. It starts with hiring people who share our passion for food and hospitality. Once we find the right talent, we encourage, value and recognize their contributions.

　　We keep our people renewed, excited and engaged by providing hands-on training and educating them about the latest trends. We give them a stake in successfully raising the bar. Our people love what they do and they love sharing their passion. Join our team and see the FLIK difference. Where a job isn’t merely a job but the start of a career where you can flourish.

　　Job Summary

　　The Connections team manages collaborative, meeting, and event space in eleven markets across the United States. Our customers are Wells Fargo Team Members, contract staff, and nonprofit organizations.

　　Key Responsibilities:

　　Manages and books reservation requests; maintains room schedules through reservation system

　　Responsible for responding and processing all incoming CPGA requests specific to their Connections site

　　Provides consultative event coordination services to customers as required

　　Responsible for room setups; assuring room configurations are correct

　　Performs set-up and clean-up for beverage/catering service as needed

　　Provides customers with facility, building, and room access utilizing EPAR online tool

　　Maintains daily/weekly schedule boards and/or digital signage displays

　　Educates customers on direct access resources (i.e. Space Finder, EPAR, approved caterers, etc.)

　　Processes WANDA requests on behalf of customers requiring PC lab reservations

　　Receives shipped materials; serves as point of contact for stored materials; ensures materials are delivered to the meeting room as designated

　　Identifies and reports onsite building repairs; completes work orders and submits in timely manner

　　Responsible for compilation and sending of customer surveys using designated IMS online tool

　　Develops and maintains working relationships with Connections vendors (i.e. on-site security, porters, in-house caterers where applicable, etc.)

　　Delivers consistent customer interactions across Connections locations through implementing uniform terminology, consistent email templates and standardized workflow processes

　　Reviews monthly operational metrics, actively identify and share opportunities to increase utilization, raise Customer Service scores, lower cancellation rates and unfilled requests

　　Drive community and customer events to Connections spaces

　　Build Connections business and increase space utilization by understanding local Line of Business drivers and needs; build relationships with key WF partners

　　May lead, manage or provide subject matter expertise for projects and initiatives

　　Oversight of all incoming CPGA customer requests

　　Responsible for allocating site specific requests to requested location sub-folders to be processed by onsite Connections team

　　Responsible for answering Connections direct dial contact number in a timely manner; directs calls to appropriate site as needed

　　Manages customer request emails sent to Connections shared mailbox

　　Modifies reservations as needed and/or requested by Connections customers

　　Preferred Qualifications:

　　2+ years in project management and coordination experience

　　Outstanding customer service skills

　　Superior verbal and written communication skills

　　Highly proficiency with Microsoft Office product suite (i.e. Excel, Word, PowerPoint, Outlook)

　　Experience working in technical/audiovisual environment

　　Ability to work independently, prioritize effectively and make decisions when faced with ambiguity

　　Ability to adapt quickly to change and maintain a flexible approach when providing customer support

　　Able to remain mobile for extended periods during work day

　　Able to work a flexible schedule to include evening and weekend hours

　　Must be able to lift 50 pounds

　　Work experience with reservation software platforms

　　Catering or other food service-related experience

　　Communications, Event Planning or Hospitality background

　　Apply to Flik today!

　　Flik is a member of Compass Group USA

　　Click here to Learn More about the Compass Story (http://www.compass-usa.com/our-story/)

　　Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

　　Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. We encourage applicants with a criminal history (and driving history) to apply.

　　Applications are accepted on an ongoing basis.

　　Flik maintains a drug-free workplace.

　　Associates at Flik Hospitality are offered many fantastic benefits.

　　Medical

　　Dental

　　Vision

　　Life Insurance/ AD

　　Disability Insurance

　　Retirement Plan

　　Paid Time Off

　　Holiday Time Off (varies by site/state)

　　Associate Shopping Program

　　Health and Wellness Programs

　　Discount Marketplace

　　Identity Theft Protection

　　Pet Insurance

　　Commuter Benefits

　　Employee Assistance Program

　　Flexible Spending Accounts (FSAs)

　　Req ID: 1273047

　　Flik Hospitality Group

　　JEANNE M LANE

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