WARNING: Please beware of phishing scams that solicit interviews or promote work-at-home opportunities, some of which may pose as legitimate companies. Elevance Health requires a completed online application for consideration of employment for any position. We will never ask you for a credit card, send you a check, or ask you for payment as part of consideration for employment.

　　Concierge Service Associate

　　Job Family: Customer Care

　　Type: Full time

　　Date Posted:Jan 24, 2024

　　Anticipated End Date:Jan 31, 2024

　　Reference: JR102839

　　Location:

　　California, Los Angeles

　　Texas, Austin

　　Arkansas, Little Rock

　　Louisiana, Monroe

　　Louisiana, Baton Rouge

　　IN, INDIANAPOLIS

　　New Jersey, Iselin

　　California, Woodland Hills

　　Ohio, Mason

　　Kentucky, Louisville

　　Ohio, Columbus

　　Tennessee, Nashville

　　Ohio, Cincinnati

　　Tennessee, Memphis

　　MD, ANNAPOLIS

　　Kansas, Topeka

　　North Carolina, Winston

　　New Hampshire, Manchester

　　Nevada, Las Vegas

　　Tennessee, Knoxville

　　Nebraska, Omaha

　　Nebraska, Lincoln

　　Wisconsin, Waukesha

　　Virginia, Chesapeake

　　California, Rancho Cordova

　　Wisconsin, Madison

　　Missouri, St. Louis

　　Missouri, St Louis

　　California, Palo Alto

　　Missouri, Jefferson City

　　Missouri, Columbia

　　Virginia, Ashburn

　　West Virginia, Charleston

　　Virginia, Arlington

　　Minnesota, Mendota Heights

　　Washington, Seattle

　　Minnesota, Gilbert

　　Tennessee, Brentwood

　　New York, Middletown

　　Michigan, Wixom

　　Washington, Lakewood

　　New York, Latham

　　Michigan, Dearborn

　　Rhode Island, Smithfield

　　Massachusetts, Woburn

　　New York, Albany

　　New York

　　Pennsylvania, Seven Fields

　　Massachusetts, Boston

　　Virginia, Roanoke

　　Texas, Houston

　　Virginia, Richmond

　　Texas, Grand Prairie

　　Maryland, Hanover

　　Pennsylvania, Hermitage

　　Virginia, Norfolk

　　Maine, South Portland

　　New Jersey, Morristown

　　Description

　　Concierge Service Associate

　　Location: Remote within 50 miles of a PulsePoint

　　The Concierge Service Associate is responsible for assisting national marquee client(s) with the At Your Service Model.

　　How you will make an impact:

　　Understands and communicates the benefit design packages to members as defined by employer at their on-site locations.

　　Interacts with members in a multi-channel environment verbally (e.g., chat, telephone, face to face, video chat) and in written form to ensure appropriate engagement is achieved.

　　Is fully versed in and can explain plan benefit design, resolves claim, benefit, and enrollment issues while making a connection during the contact.

　　Provides updates based on an agreed upon timeframe. Assists in increasing member's engagement into appropriate programs and offerings.

　　Is a resource and educator on health care related inquiries.

　　Minimum Requirements:

　　Requires a HS diploma and a minimum of 5+ years of experience in customer service; or any combination of education and experience which would provide an equivalent background.Preferred Skills, Capabilities and Experience:

　　BA/BS preferred. Experience in successful resolution of high level/sensitive customer service issues preferred. Travels to worksite and other locations as necessary.For candidates working in person or remotely in the below locations, the salary* range for this specific position is $27.08 to $40.62

　　Locations: California

　　In addition to your salary, Elevance Health offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). The salary offered for this specific position is based on a number of legitimate, non-discriminatory factors set by the company. The company is fully committed to ensuring equal pay opportunities for equal work regardless of gender, race, or any other category protected by federal, state, and local pay equity laws .

　　The salary range is the range Elevance Health in good faith believes is the range of possible compensation for this role at the time of this posting. This range may be modified in the future and actual compensation may vary from posting based on geographic location, work experience, education and/or skill level. Even within the range, the actual compensation will vary depending on the above factors as well as market/business considerations. No amount is considered to be wages or compensation until such amount is earned, vested, and determinable under the terms and conditions of the applicable policies and plans. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.Please be advised that Elevance Health only accepts resumes for compensation from agencies that have a signed agreement with Elevance Health. Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of Elevance Health.

　　Who We Are

　　Elevance Health is a health company dedicated to improving lives and communities – and making healthcare simpler. We are a Fortune 25 company with a longstanding history in the healthcare industry, looking for leaders at all levels of the organization who are passionate about making an impact on our members and the communities we serve.

　　How We Work

　　At Elevance Health, we are creating a culture that is designed to advance our strategy but will also lead to personal and professional growth for our associates. Our values and behaviors are the root of our culture. They are how we achieve our strategy, power our business outcomes and drive our shared success - for our consumers, our associates, our communities and our business.

　　We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability benefits, 401(k) +match, stock purchase plan, life insurance, wellness programs and financial education resources, to name a few.

　　Elevance Health operates in a Hybrid Workforce Strategy. Unless specified as primarily virtual by the hiring manager, associates are required to work at an Elevance Health location at least once per week, and potentially several times per week. Specific requirements and expectations for time onsite will be discussed as part of the hiring process. Candidates must reside within 50 miles or 1-hour commute each way of a relevant Elevance Health location.

　　The health of our associates and communities is a top priority for Elevance Health. We require all new candidates in certain patient/member-facing roles to become vaccinated against COVID-19. If you are not vaccinated, your offer will be rescinded unless you provide an acceptable explanation. Elevance Health will also follow all relevant federal, state and local laws.

　　Elevance Health is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, or local laws. Applicants who require accommodation to participate in the job application process may contact [email protected] for assistance.

　　EEO is the Law

　　Equal Opportunity Employer / Disability / Veteran

　　Please use the links below to review statements of protection from discrimination under Federal law for job applicants and employees.

　　EEO Policy Statement

　　Know Your Rights

　　Pay Transparency

　　Privacy Notice for California Residents

　　Elevance Health, Inc. is anE-verify Employer (https://www.e-verify.gov/sites/default/files/everify/posters/EVerifyParticipationPoster.pdf)

　　Need Assistance?

　　Email us ([email protected])