Current Employees:

　　If you are a current Staff, Faculty or Temporary employee at the University of Miami, please click here (https://www.myworkday.com/umiami/d/task/1422$7248.htmld) to log in to Workday to use the internal application process. To learn how to apply for a faculty or staff position using the Career worklet, please review this tip sheet (https://my.it.miami.edu/wda/erpsec/tipsheets/ER_eRecruiting_ApplyforaJob.pdf) .

　　The University of Miami is currently seeking a Concierge Coordinator to work at Desai Sethi Medical Center in Miami. The incumbent coordinates the full cycle of medical services for international or VIP patients by gathering all pertinent data from patient, referring physicians, and payers. Organizes transportation and lodging for patients transferring to or seeking services at UM facilities. Schedules appointments, registers patients, and verifies insurance coverage. Negotiates discount and bundled package pricing, and obtains letters of agreement and payments from self-pay patients and other payers within guidelines. Follows up with patients and non-contracted payers to collect funds. Serves as an after-hour contact for one week on a rotating basis. Troubleshoots any problem independently and expeditiously. Adheres to University and unit-level policies and procedures and safeguards University assets.

　　Department Specific Functions

　　Responsible for managing daily activities with Concierge Premier Members and will require collecting and scheduling appointments.

　　Implements develop, supervises, and evaluates all assigned duties related to the practice requirements.

　　Assist the department in managing expectations surrounding pre/post-care.

　　Answers multiple requests for the department to include incoming triage calls, responding to questions or requests in a timely matter and documents messages in the appropriate programs such as UCHART/EPIC, Microsoft programs.

　　Greets visitors and callers, handles their inquiries, and directs them to the appropriate person.

　　Works cooperatively with fellow employees and other departments to solve problems and enhance the smooth and efficient flow of the practice while displaying a positive attitude.

　　Responsible for regular communication of the department's role to University Leadership and appropriate internal and external parties.

　　Provides reports to the Director related to the department's activities and operations.

　　It is vital that they maintain the confidentiality of all information.

　　Must be willing to travel/float between sites as needed.

　　This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary.

　　CORE QUALIFICATIONS

　　Education:

　　Bachelor’s Degree in related field required

　　Experience:

　　Minimum 1 year of relative experience required

　　The University of Miami offers competitive salaries and a comprehensive benefits package including medical, dental, tuition remission and more.

　　UHealth-University of Miami Health System, South Florida's only university-based health system, provides leading-edge patient care powered by the ground breaking research and medical education at the Miller School of Medicine. As an academic medical center, we are proud to serve South Florida, Latin America and the Caribbean. Our physicians represent more than 100 specialties and sub-specialties, and have more than one million patient encounters each year. Our tradition of excellence has earned worldwide recognition for outstanding teaching, research and patient care. We're the challenge you've been looking for.

　　Patient safety is a top priority. As a result, during the Influenza ("the flu") season (September through April), the University Of Miami Miller School Of Medicine requires all employees who provide ongoing services to patients, work in a location (all Hospitals and clinics) where patient care is provided, or work in patient care or clinical care areas, to have an annual influenza vaccination. Failure to meet this requirement will result in rescinding or termination of employment.

　　The University of Miami is an Equal Opportunity Employer - Females/Minorities/Protected Veterans/Individuals with Disabilities are encouraged to apply. Applicants and employees are protected from discrimination based on certain categories protected by Federal law. Click here (https://www.hr.miami.edu/careers/eo-ada/index.html) for additional information.

　　Job Status:

　　Full time

　　Employee Type:

　　Staff

　　Pay Grade:

　　c105

　　The mission of the University of Miami is to transform lives through education, research, innovation, and service. A vibrant and diverse academic and healthcare community, the University of Miami and the University of Miami Health System ("UHealth") have rapidly progressed to become one of the nation’s top research universities and academic medical centers in the nation.

　　The University comprises 12 schools and colleges serving undergraduate and graduate students in more than 350 majors and programs. Visit welcome.miami.edu/about-um to learn more about our points of pride.

　　The University ranks No. 55 on U.S. News & World Report’s 2022 Best Colleges list and ranked No. 49 in the 2022 Wall Street Journal/Times Higher Education College Rankings.

　　Bascom Palmer Eye Institute is ranked the #1 eye hospital in the USA and offers some of the nation's premiere eye doctors to treat every eye condition for adults. Sylvester Comprehensive Cancer, part of the Miller School of Medicine, received the prestigious National Cancer Institute designation in 2019.

　　The University of Miami and UHealth have also ranked among the Forbes Best Employers and Best Employers for Women on several occasions, most recently in 2022.

　　Transforming lives

　　With more than 17,000 faculty and staff, the University strives for excellence, and is driven by a powerful mission to transform and impact the lives of its students, patients, members of the community, and people across the globe.

　　The University is committed to fostering a culture of belonging, where everyone feels valued and has the opportunity to add value. Through values of Diversity, Integrity, Responsibility, Excellence, Compassion, Creativity, and Teamwork (DIRECCT) the U community works together to create an environment driven by purpose, excellence, community, and service.