SIMEDHealth is currently seeking a Full Time Telephone Operator for the Primary Care office in our Gainesville, FL location. 

　　The Telephone Operator is, in many cases, the first introduction to our practice.  As the operator you will answers incoming calls courteously and respectfully, introducing self and providing a welcome greeting. You will be responsible for directing calls in a pleasant, professional manner, assisting patients as needed, confirming patient appointments and performing assorted office tasks.  You must demonstrate the ability to multi-task, handle multiple phone lines and be detail oriented.  You must have extraordinary customer service skills and a clear speaking voice.  Self-motivated and self-disciplined individuals are ideal candidates for this position. Bilingual/Spanish speaking representatives are encouraged to apply.

　　The following is a basic list of duties and functions which may be required of you in your position.

　　Answer incoming phones and direct patient calls to appropriate extension using multi-line phone system

　　Answer patient inquiries regarding general customer service questions (e.g. office directions, operating hours, etc.)

　　Must be able to verify patient information, update when needed and document appropriate heath care information electronically into the patient chart

　　Must be able to type detailed notes

　　Ability to schedule appointments, verify insurance and work an electronic fax server

　　Must be able to read and interpret Hospital Call Schedules

　　Review provider schedules on a daily basis and throughout the day for availability

　　Shall be familiar with hospital consults & transitional care calls.

　　Assist in directing new patient calls to our new patient coordinator

　　Retrieve voicemail messages throughout the day and return calls when necessary

　　Observing patient and staff safety policies & procedures including HIPAA

　　Provide basic information to patients about SIMEDHealth providers and services

　　Must be able to stay seated for long periods of time

　　This list of duties if for you assistance but is in no way the extent of what you are expected to do.  Duties may be added or changed.  If more help is needed in other areas with other clinics, we expect full cooperation and assistance to reach our team goals.

　　SIMEDHealth offers a diverse and complete benefits package including health, life, dental, vision, 401(k), profit sharing, paid time off, paid holidays, wellness discounts and more.

　　SIMEDHealth is an equal opportunity employer. To learn more about SIMEDHealth, please visit SIMEDHealth.com/jobs.

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