Create Your Experience of a Lifetime!

　　Come work and play in the mountains! Whether it’s your first-time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering!) a passion for the outdoors while building lifelong connections with teammates and guests from around the world.

　　With 40+ resorts across 3 continents, you can join our team for a season or stay to build a career. From day one, you'll receive some of the highest compensation rates in the industry, free Epic pass(es) along with free ski and snowboard lessons, 40% retail discounts, the chance to grow through Epic Service - our leading training and development experience, and wellness benefits to fuel your success.

　　Candidates for year-round positions are reviewed on a rolling basis. Applications will be accepted up to 90 days after the posting date, or until the position is filled (whichever is first).

　　Job Benefits

　　Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons

　　MORE employee discounts on lodging, food, gear, and mountain shuttles

　　401(k) Retirement Plan

　　Employee Assistance Program

　　Excellent training and professional development

　　Referral Program

　　Full Time roles are eligible for the above, plus:

　　Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans (for eligible seasonal employees after working 500 hours)

　　Free ski passes for dependents

　　Critical Illness and Accident plans

　　Job Summary:

　　This position will be responsible for total guest satisfaction from pre-arrival contact, logistics in the bookings and reconfirmation of guests' reservations, fully acquainted with local points of interests. This position will communicate with guests and employees both verbally and in writing to answer questions, and provide clear direction in advising and instructing guests in resort details with a focus on luxury service.

　　Job Specifications:

　　Outlet: The Hythe

　　Expected Pay Range: $20.00 - $22.04 / hour

　　Shift & Schedule Availability: Full Time, Year Round

　　Skill Level: Entry

　　Job Responsibilities:

　　Anticipate guests' needs, respond promptly and acknowledge all guests, despite how busy or the time of day.

　　Respond to inquiries with accurate information regarding hours of outlet operation, directions to local attractions and restaurants, meeting rooms, car rentals, airline shuttle service, etc. according to individual needs.

　　Handle confidential information, including guest records, with a high degree of integrity.

　　Implementing the flow of information to guests about hotel services, features and room amenities, alongside answering questions, giving directions and making detailed reservations or recommendations.

　　Assist in maintaining database and binder of vendor information as well as current area information, weather and grooming reports, restaurant specials and event.

　　Keep lobby area neat and replenish stock of printed materials including magazines, brochures and trail maps.

　　Develop strong working relationships with other department managers and directors to ensure communication and teamwork is at an optimum.

　　Performs any additional tasks or projects as required.

　　Job Qualifications:

　　High school diploma or equivalent. - required

　　Must be able to read, write, speak, understand and comprehend English fluently. - required

　　At least 1 year of guest service experience. - required

　　Concierge experience. - preferred

　　Knowledge of the Vail Valley area and Vail Mountain. - required

　　Proficiency in Microsoft Office and Internet Explorer. - required

　　Ability to read and respond to complex correspondence. - required

　　Ability to effectively present detailed information to guests and employees. - required

　　Must be able to work weekends, evening and holidays. - required

　　Flexible schedule required (Willing to work split shifts and willing to pick up extra shifts as needed). - required

　　Able to speak and understand Spanish helpful. - preferred

　　Must be able to stand for up to 4 hours at a time. - required

　　Resumes. - required

　　In-person interview highly. - preferred

　　Two satisfactory references. - required

　　The expected pay range is $20.00 - $22.04. This is the pay range we reasonably expect to pay for this position. Individual compensation decisions are based on a variety of factors.

　　Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

　　Requisition ID 476209

　　Reference Date: 08/01/2023

　　Job Code Function: Concierge