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Concierge
Concierge-March 2024
Vail
Mar 28, 2026
About Concierge

  Create Your Experience of a Lifetime!

  Come work and play in the mountains! Whether it’s your first-time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering!) a passion for the outdoors while building lifelong connections with teammates and guests from around the world.

  With 40+ resorts across 3 continents, you can join our team for a season or stay to build a career. From day one, you'll receive some of the highest compensation rates in the industry, free Epic pass(es) along with free ski and snowboard lessons, 40% retail discounts, the chance to grow through Epic Service - our leading training and development experience, and wellness benefits to fuel your success.

  Candidates for year-round positions are reviewed on a rolling basis. Applications will be accepted up to 90 days after the posting date, or until the position is filled (whichever is first).

  Job Benefits

  Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons

  MORE employee discounts on lodging, food, gear, and mountain shuttles

  401(k) Retirement Plan

  Employee Assistance Program

  Excellent training and professional development

  Referral Program

  Full Time roles are eligible for the above, plus:

  Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans (for eligible seasonal employees after working 500 hours)

  Free ski passes for dependents

  Critical Illness and Accident plans

  Job Summary:

  This position will be responsible for total guest satisfaction from pre-arrival contact, logistics in the bookings and reconfirmation of guests' reservations, fully acquainted with local points of interests. This position will communicate with guests and employees both verbally and in writing to answer questions, and provide clear direction in advising and instructing guests in resort details with a focus on luxury service.

  Job Specifications:

  Outlet: The Hythe

  Expected Pay Range: $20.00 - $22.04 / hour

  Shift & Schedule Availability: Full Time, Year Round

  Skill Level: Entry

  Job Responsibilities:

  Anticipate guests' needs, respond promptly and acknowledge all guests, despite how busy or the time of day.

  Respond to inquiries with accurate information regarding hours of outlet operation, directions to local attractions and restaurants, meeting rooms, car rentals, airline shuttle service, etc. according to individual needs.

  Handle confidential information, including guest records, with a high degree of integrity.

  Implementing the flow of information to guests about hotel services, features and room amenities, alongside answering questions, giving directions and making detailed reservations or recommendations.

  Assist in maintaining database and binder of vendor information as well as current area information, weather and grooming reports, restaurant specials and event.

  Keep lobby area neat and replenish stock of printed materials including magazines, brochures and trail maps.

  Develop strong working relationships with other department managers and directors to ensure communication and teamwork is at an optimum.

  Performs any additional tasks or projects as required.

  Job Qualifications:

  High school diploma or equivalent. - required

  Must be able to read, write, speak, understand and comprehend English fluently. - required

  At least 1 year of guest service experience. - required

  Concierge experience. - preferred

  Knowledge of the Vail Valley area and Vail Mountain. - required

  Proficiency in Microsoft Office and Internet Explorer. - required

  Ability to read and respond to complex correspondence. - required

  Ability to effectively present detailed information to guests and employees. - required

  Must be able to work weekends, evening and holidays. - required

  Flexible schedule required (Willing to work split shifts and willing to pick up extra shifts as needed). - required

  Able to speak and understand Spanish helpful. - preferred

  Must be able to stand for up to 4 hours at a time. - required

  Resumes. - required

  In-person interview highly. - preferred

  Two satisfactory references. - required

  The expected pay range is $20.00 - $22.04. This is the pay range we reasonably expect to pay for this position. Individual compensation decisions are based on a variety of factors.

  Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

  Requisition ID 476209

  Reference Date: 08/01/2023

  Job Code Function: Concierge

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