Purpose:

　　Under the direction of management and more senior members of the team, the Infrastructure Support area is hiring a System Engineer Associate. This position will be part of the Data Protection Support team, responsible for provisioning and support of UPMC’s Enterprise Data Protection backup/recovery/archive software and hardware technologies. The ideal candidate will have hands-on experience with Dell EMC Networker and/or IBM Spectrum Protect software along with virtual (VTL) and physical tape hardware. The team member will be further responsible for day-to-day support operations, troubleshooting, handling support tickets, contribute to team documentation, projects and seeks out process improvement. Acts as liaison to vendors for advanced troubleshooting.

　　Why work at UPMC?

　　At UPMC, we develop strong leaders who support and engage incredible team members. Together, we create an exceptional UPMC Experience for our co-workers and our patients.

　　A recent study showed that UPMC benefits are 20% higher in value than other health care providers in our market. UPMC offers tuition reimbursement, competitive pay, generous paid time off, and much more.

　　AWARD-WINNING WORKPLACE: Ranked #1 for Best Places to Work for Women & Diverse Managers by the 2020 Corporate Equality Index.

　　We have a rewarding career ladder to grow your career with UPMC.

　　Responsibilities:

　　Core technology concepts - Responsible for showing a basic understanding of designated technologies and their use. Demonstrates the initiative to learn internal processes and procedures.

　　Project Management - Complete basic project-related tasks and tasks delegated by more senior members of the team. Responsible for time tracking and updating documentation.

　　Maintenance/Upgrades - Follow documented procedures for maintenance and upgrades. Responsible for assisting with Disaster Recovery Plan.

　　End user support - Complete basic documented tasks related to end user support.

　　Communication - Responsible for demonstrating appropriate, clear, concise, and effective written and oral communications in all interactions to build relationships and accomplish day to day work and projects.

　　Troubleshooting/Critical Thinking - Ability to resolve basic issues or offer input on issue resolution.

　　Self-Development - Responsible for continuous self-study, trainings, partnering with more senior members of team, and/or seeking out opportunities to broaden scope to stay up to date with industry and organizational trends. Seeks feedback from senior team members for development and effectively incorporates feedback into work and behaviors.

　　Interactions with Others - Successfully completes projects, tasks, and initiatives by embracing a team-first approach. Works in collaboration with team and offers feedback, where appropriate, to complete individual and group efforts. Shows the ability to adjust and be flexible to change by adapting approach when necessary.

　　Qualifications - Internal

　　Typically has familiarity with complex systems environments through education or practical experience.

　　Ability to perform basic/standard IT procedures and protocols.

　　This position will be required to maintain a 24/7 off hours support as part of a rotation within the team along with periodic onsite datacenter support activities in Pittsburgh, PA area.

　　The frequency varies based upon the number of colleagues and projects in the rotation.

　　Preferred Qualifications:

　　Basic knowledge of backup/recovery/archive software and hardware technologies.

　　Experience with Dell EMC Networker and/or IBM Spectrum Protect software

　　Experience with Dell EMC Data Domain VTL and/or IBM LTO physical tape hardware

　　Experience with Intel and/or IBM Power server technologies integration with Data Protection technologies and workflows.

　　Experience with Oracle, Cache and/or SQL database backup/recovery concepts

　　Ability to troubleshoot and critically think through problems and produce technical solutions that are dependable, modifiable, and scalable.

　　Work on end-user support tickets and resolve problems in a timely manner.

　　Good understanding of systems integration to be able to design solutions that would meet the enterprise need.

　　Excellent troubleshooting skills and strong technical learning aptitude required and a strong team player capable of working in a fast-paced environment

　　Excellent verbal and written communication skills

　　Licensure, Certifications, and Clearances:

　　UPMC is an Equal Opportunity Employer/Disability/Veteran

　　External Description