Sunrise Senior Living was again certified as a Great Place to Work® by Activated Insights. This is the 6th time Sunrise has received this top culture and workplace designation, highlighting the special place Sunrise is to be a part of.

　　COMMUNITY NAME

　　Brighton Gardens of Friendship Heights

　　Job ID

　　2024-204803

　　JOB OVERVIEW

　　"It makes me feel good knowing that we make the residents’ lives better. We laugh with them, cry with them, sing and dance with them – we brighten their day. Working here is an unbelievable privilege and it will be something I carry with me for the rest of my life!"

　　- Sunrise Team Member

　　At Sunrise, our Concierge is responsible for providing excellent hospitality as they are the first impression for all visitors into the Sunrise community. The Concierge will be greeting potential residents, families, visitors, managing both external and internal calls, taking and communicating messages. The Concierge provides an overview of community information to those inquiries in support of the marketing and sales efforts.

　　RESPONSIBILITIES & QUALIFICATIONS

　　Overnight Concierge

　　1 1pm-7am, Monday - Friday

　　*Applications without resumes will not be considered.

　　Responsibilities:

　　• Maintains and keeps desk and entry area neat and organized

　　• Collects resident and community’s newspapers and distributes to resident apartments

　　• Contacts the Director of Sales (DOS) and Executive Director (ED) or Department Coordinator to meet with

　　prospective residents, families or visitors and ensures wait times are minimal

　　• Answers incoming telephone calls and resident calls within two-three (2-3) rings with the appropriate

　　community greeting message and identification

　　• Takes complete messages with pertinent information (name, number, message) as appropriate and

　　communicates messages to the intended recipient

　　• Offers and provides a community overview to the caller, determines who to forward the caller to and

　　notifies the caller who they are being transferred to

　　• Manages appointments for residents and family members such as but not limited to transportation, bank, other

　　• Creates and maintains marketing and move-in packet inventory as needed

　　• Supports the Director of Sales (DOS) by taking and handling initial inquiry calls with potential families and

　　residents that encourage and build interest in Sunrise Senior Living

　　• Other administrative duties pertaining to the resident move-in process

　　• Partners with community team to ensure community is in compliance with OSHA requirements and

　　promotion of Risk Management programs and policies; adherence to safety rules and regulations.

　　• Actively participates as a member of a team and committed to working toward team goals

　　• Demonstrates in daily interactions with others, our Team Member Credo

　　• Committed to serving our residents and guests through our Principles of Service

　　• Contributes in the overall engagement programs and processes (customer and team member

　　engagement)

　　• Attends regular meetings; Town Hall, Department Team Meetings, Cross Over, and others as directed.

　　Qualifications:

　　To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The

　　requirements listed throughout this job description are representative of the knowledge, skills, and abilities required.

　　• High School degree / GED required; College preferred

　　• Ability to work without major oversight

　　• Proven 1-2 years customer service experience and skills

　　• Ability to handle multiple priorities

　　• Possess clear written and verbal skills for effective communication

　　• Demonstrates good organizational, time management skills and follow through skills

　　• Possess accurate record keeping skills

　　• Demonstrates good judgment, problem solving and decision making skills

　　• Proficiency in computer skills, Microsoft Office (Windows, Outlook, Excel) and Sunrise applications with the

　　ability to learn new applications

　　ABOUT SUNRISE

　　Sunrise Senior Living has championed quality of life in senior care for more than 30 years. We believe team members are our greatest resource and are looking for people who share our commitment to provide quality care for seniors and their families. It's no surprise that many of the world's leading experts in Senior Living entrust their career to Sunrise.

　　At Sunrise, you will…

　　Make a Difference Every Day

　　We are passionate about our mission — to champion quality of life for all seniors. We deliver high-quality care with a personal touch and encourage our residents to enjoy life to the fullest.

　　Be Part of a Uniquely Supportive Community

　　The care-focused environment we create for residents extends to our team members. We offer programs, rewards, and benefits to help you live your best.

　　I gnite Your Potential

　　We believe potential has no limits. We offer best-in-class leadership development programs designed to grow our leaders. We are committed to helping our team members achieve their career goals.

　　Apply today to learn why Sunrise Senior Living is a certified Great Place to Work®

　　PRE-EMPLOYMENT REQUIREMENTS

　　Sunrise considers the health and safety of its residents, family members, and team members to be one of its highest priorities. Employment with Sunrise is conditioned on completing and passing a drug test (which does not include marijuana), participating in testing requirements (e.g. Tuberculosis Test, Physical Evaluation). Covid-19 and Influenza vaccination is only required to the extent mandated by applicable federal, state, and local laws and authorities.

　　COMPENSATION DISCLAIMER

　　Selected candidates will be offered competitive compensation based on geographic location of community/office, skills, experience, qualifications, and certifications/licenses (where applicable).

　　Location : Name Brighton Gardens of Friendship Heights

　　Type Full-Time

　　Location : Address 5555 Friendship Boulevard

　　Location : City Chevy Chase

　　Location : State/Province (Full Name) Maryland

　　Sunrise Senior Living is an Equal Opportunity Employer.