This role is for 3rd shift

　　Description:

　　• Monitors all jobs and activity on the AS400/Mainframe/Distributed servers

　　• Identifies trends to support problem management and documentation updates

　　• Responsible for backup and restoration for all MBCI systems as needed

　　• Prints appropriate reports scheduled and as requested; provides data for IT audits (SOX)

　　• Assists with IT Support Center calls and tickets; support SLAs

　　• Analyzes, diagnoses, and resolves system errors, malfunctions, misconfigurations, and job stoppages to maintain services, enhance capabilities, and prevent system outages

　　• Seeks assistance from technical staff to resolve production issues and escalate system problems as appropriate

　　• Adheres to computer room security procedures

　　• Maintains turnover logs, problem logs, tape logs, access logs, and user problem report documents

　　• Troubleshoots and resolves or assists with resolution of end-user questions or inquiries

　　• Performs system backups when required

　　• Consistently demonstrates the 5 Traits of Success: Teamwork, Integrity, Hard Work, Confidence, and Passion

　　• Performs other duties as may be assigned at management’s discretion

　　Skills:

　　mainframe, as/400, operation, Desktop, Troubleshooting, Support, Help desk support, Technical support

　　Top Skills Details:

　　mainframe,as/400,operation,Desktop,Troubleshooting,Support,Help desk support,Technical support

　　Additional Skills & Qualifications:

　　• Excellent customer service orientation

　　• Strong communication skills – listening, verbal, and written

　　• Team-oriented and skilled in working within a collaborative environment

　　• Ability to effectively prioritize and execute tasks

　　• Strong problem-solving skills

　　• Strong attention to detail and accuracy

　　Experience Level:

　　Intermediate Level

　　About TEKsystems:

　　We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

　　The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

　　We are an equal opportunity employers and will consider all applications without regard to race, genetic information, sex, age, color, religion, national origin, veteran status, disability or any other characteristic protected by law. To view the EEO is the law poster click here. Applicants with disabilities that require an accommodation or assistance a position, please call 888-472-3411 or email [email protected]. This is a dedicated line designed exclusively to assist job seekers whose disability prevents them from being able to apply online. Messages left for other purposes will not receive a response.