Overview

　　Performs basic clerical, administrative and general customer service duties. Key contact, internal co-ordination and administration to support the sales activities of the dedicated region and smooth collaboration between sales and operations.

　　Responsibilities

　　Provide timely and accurate customer services, secure that procedures are being followed ( Key contact person for sales, internal co-ordination and administration to support the sales activities of the dedicated region, Customer claims processing physically and in EtQ, Smooth order processing with optimal economic efficiency and maximum customer service, Plan shipments and provide instructions to the warehouse on the preparation of deliveries, if relevant, entering and management of PO’s and CO’s in М3, reconciliation of РО’s with invoices, shipping doc’s creating)

　　Maintain administration and customer files for the sales area

　　Proactively participate in order prediction by running reports and contacting customers

　　Collect, check and maintain information on master data

　　Prepare colleagues as backup and act as backup during absence of CS&Demand planner, RM&Production Planner or Shipping Specialist

　　Prepare offers and quotations in line with the established procedures and approvals

　　Investigate and co-ordinate customer credit applications in co-operation with the financial department

　　Timely and accurate communication, administration and documentation on customer services and sales activities (internally and externally)

　　Customer retention improvement

　　Qualifications

　　High education (economy is preferable)

　　experience in a customer service environment

　　Strong written and oral communication Russian + English

　　Proficient with computer systems, including MS Office, word, excel, PowerPoint

　　Attention to detail

　　Positive & growth mindset, always looking for new opportunities

　　Customer focused Team player

　　Multitask management

　　Time management

　　Stress resistance

　　LocationRU-Lipetsk

　　Posted Date1 month ago(1/12/2024 11:02 AM)

　　Job ID 2024-9810

　　Positions 1Category Customer Service

　　Position Type Regular Full-Time