Collector

　　At Expedia Group we are committed to conducting our collections activities with the highest standards of ethical conduct and professionalism. This requires a dedication to transparency and honesty, as well as, operating with respect and empathy. If this aligns with your values and you have the following skills and experience, then we hope you will apply for the opportunity to do this impactful work.

　　This financial operations role exists to support the collection or recovery of monies due to Expedia Group from partners or suppliers. In this role you would work with local teammates and market managers across the organization to research and resolve payment related issues.

　　What you'll do:

　　In this role you will craft relationships with our partners to collect their debt, mainly by phone, but also via email or chat

　　Effectively builds relationships and collaborate with business partners internally and externally to improve processes and meet departmental expectations, deadlines, and targets

　　Direct interaction with external customers and partners but has limited scope, and is transactional in nature

　　You will discuss invoice disputes/queries with various departments from clients side to determine ways to reach agreement and mutual satisfaction

　　Persuade the client to switch to companys preferred payment methods

　　Receive routine information requests and ensure information is accurately retrieved, formatted, and distributed to the requestor

　　You must understand company polices related to confidential information and ensure all data privacy guidelines are followed when distributing financial and personal information

　　Use basic information management tools (e.g. online folder management system, paper/hard copy files) and system data queries, and follows prescribed processes to retrieve requested information

　　Utilize standard filing systems and processes to store information/files

　　Show an active interest in your own work and suggest improvements to current ways of working

　　Demonstrate motivation and drive to perform tasks until personal goals are met and desired results are achieved

　　Execute tasks in a timely manner without being asked; independently drive work to completion with minimal instruction

　　Accurately keep track of details and deliverables

　　Assess the relative importance of tasks and activities assigned

　　Begin to apply judgment, with support, to make trade-offs on time and resource allocations when faced with competing demands

　　Utilize resources to complete tasks; tracks own efficiency using reports and tools

　　Begin to distinguish between activities and tasks that add differing levels of value; begins to determine potential improvements to impact quality

　　Demonstrate attention to detail and a continuous improvement mindset; double-checks accuracy of own output to ensure high quality delivery

　　Identify areas where efficiency and process improvement are needed within own work area

　　Support process improvement by implementing ideas and approaches presented to them

　　Investigate and apply existing, defined solutions to known issue types, based on process and data

　　Who you are:

　　High School diploma degree in a related field; or equivalent related professional experience

　　Possess a minimum 1-2 years of relevant collections or sales/negotiating experience (hospitality/banking)

　　Proven experience in roles where negotiation skills were essential to success

　　Take initiative (e.g. proactiveness, problem solving, "go get what's next")

　　Utilize good time management skills (e.g. prioritization, attendance, timeliness)

　　Ability to focus on attention to detail (e.g. quality assurance, peer review)

　　Solid communication skills (e.g. verbal, non-verbal, written, listening)

　　Possess sound technical skills (e.g. ERP Systems, Excel)

　　Bas c industry knowledge is preferred

　　Desire to provide good customer service (e.g. stakeholder management, conflict resolution)