TEKsystems is currently searching for qualified candidates to fill openings for a Delinquency Control Counselor position with a reputable credit union in the Pensacola, FL area.

　　This position is NOT fully remote and requires working onsite. All candidates must live in a commutable distance to the Pensacola, FL area.

　　Description: Call center production environment, auto-dialer

　　making outbound calls, will receive in-bound calls. Early stage collections(1-30 days late), 80-120+ calls per day.

　　Responsibilities

　　Provide member financial counseling and mitigate loss for the credit union.

　　Contact delinquent members in an attempt to cure delinquency utilizing all payment options and loss mitigation tools offered by the credit union

　　Obtain detailed financial information from delinquent members and analyzes information gathered to determine optimal solutions for curing delinquency

　　Notate in Collection systems members’ arrangements, reason(s) for delinquency, and any offered charge-off alternatives

　　Offer short/long term solutions including repayment plans, promises-to-pay, loan modifications, refinances, personal finance management and deferral programs

　　Explain and communicate relinquishing options such as settlements

　　Maintain working knowledge of the federal and state consumer protection laws

　　Experience

　　and Qualifications:

　　2-3 years of recent experience working in a customer service/collections/financial environment

　　Ability to communicate effectively via email and phone

　　Ability to navigate multiple systems and high volume incoming calls

　　Professional written and verbal communication

　　Problem solving skills, patience, empathy

　　Schedule: Must be able to work a 7:00am-8:00pm shift after training. Must be comfortable working EVERY Saturday.

　　When working a Saturday shift you will have a rotating day off throughout the week. Saturday shift is always 8:00am-4:30pm.

　　Hybrid schedule, 1 day per week (4 days per month onsite required)Training and working on site fully is an option

　　Training: 4 Weeks Hybrid: Monday - Friday, 7am-3:30pm CST

　　4 weeks technical training: taught phone etiquette, navigation, empathy—first three days are on site, technical training is then hybrid,-1 day a week onsite.

　　Up to 4 weeks after technical training is nesting led by leadership team to develop skills. Re-assessed each week, can get out of it

　　after 1 week depending on the individual. Nesting is ON SITE for up to 4 weeks.

　　If interested, please apply with updated resume and complete the application questions. Completing questions and answering them honestly allows our recruiting team to move quickly and better partner you in opportunities that align with your goals, skills, and interests

　　About TEKsystems:

　　We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

　　The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

　　We are an equal opportunity employers and will consider all applications without regard to race, genetic information, sex, age, color, religion, national origin, veteran status, disability or any other characteristic protected by law. To view the EEO is the law poster click here. Applicants with disabilities that require an accommodation or assistance a position, please call 888-472-3411 or email [email protected]. This is a dedicated line designed exclusively to assist job seekers whose disability prevents them from being able to apply online. Messages left for other purposes will not receive a response.