We are so glad you are interested in joining AT&T.

　　Education:

　　Job Description:

　　The job duties of the GNOC/CNOC Tier II Incident Management Technician are as follows:

　　The Tier 2 network technician will support the installation and maintenance of the client Local Area Network (LAN)/Wide Area Network (WAN) devices. Respond to and resolve incident tickets.

　　Provide support to Tier 3 network engineers for incident management and projects (site surveys and coordination and installation of new equipment)

　　Coordinate network operations, maintenance, repairs, or upgrades. Perform configuration management functions such as update topology drawings, ensure asset management records are accurate, and inventory.

　　Configure and troubleshoot layer 2 switching (Virtual Local Area Networks (VLANs)).

　　Participate in evaluation of new network technologies and provide recommendations to the network architecture team regarding the integration of these technologies into the existing network. Ensures that plans for hardware and communications are adequate. Develops and implements methodologies for analysis, testing, and support of LAN and WAN networks.

　　Leverage various network tools to quickly identify and isolate customer impacting events on the network.

　　Communicate and troubleshoot with vendors and other service providers to efficiently resolve incidents.

　　Diagnose hardware and software problems and replace defective components.

　　Support operations and maintain activities and administer networks including hardware, systems software, applications software, and all configurations.

　　Required Clearance: TS/SCI with polygraph. (#ts/sci) (#polygraph)

　　Required Qualifications: Candidate must have 10 years of experience that can be a combination of work history and education. This equates to a master’s and 4 years, Bachelors and 6 years, Associates and 8 years or HS and 10+ years. Twelve years of experience can be a combination of work history and education. Must comply with DoD 8570 Information Assurance Technical (IAT) Level 2.

　　Additional required qualifications include:

　　Knowledge of Cisco Internetwork Operating System (IOS), Juniper JUNOS, Brocade and Foundry Operating System (OS).

　　Layer 1, 2, and 3 network experience.

　　Familiarity (doesn’t need to be an SME) with Layer 3 protocols such as Open Shortest Path First (OSPF), Border Gateway Protocol (BGP), Virtual Router Redundancy Protocol (VRRP), Hot Standby Router Protocol (HSRP), Multiprotocol Label Switching (MPLS), Label-switched Path (LSP), and Generic Routing Encapsulation (GRE).

　　Familiarity with Microsoft Visio and ServiceNow.

　　Work to be performed in Springfield, VA.

　　Weekly Hours:

　　40

　　Time Type:

　　Regular

　　Location:

　　Oakton, Virginia

　　Salary Range:

　　$0.00 - $0.00

　　It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities.

　　AT&T will consider for employment qualified applicants in a manner consistent with the requirements of federal, state and local laws

　　We expect employees to be honest, trustworthy, and operate with integrity. Discrimination and all unlawful harassment (including sexual harassment) in employment is not tolerated. We encourage success based on our individual merits and abilities without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, disability, marital status, citizenship status, military status, protected veteran status or employment status