Description

　　Amazon Web Services is the market leader and technology forerunner in the Cloud business. As a member of the AWS Support team you will be at the forefront of this transformational technology, assisting a global list of companies and developers that are taking advantage of a growing set of services and features to run their mission-critical applications. As a Cloud Support Engineer, you will act as the ‘Cloud Ambassador’ across all the cloud products, arming our customers with required tools & tactics to get the most out of their Product and Support investment.

　　Would you like to use the latest cloud computing technologies? Do you have an interest in helping customers understand application architectures and integration approaches? Are you familiar with best practices for applications, servers and networks? Do you want to be part of a customer facing technology team helping to ensure the success of Amazon Web Services (AWS) as a leading technology organization?

　　If you fit the description, you might be the person we are looking for! We are a group of smart people, passionate about cloud computing, and believe that world class support is critical to customer success.

　　Every day will bring new and exciting challenges on the job while you:

　　Learn and use groundbreaking technologies

　　Apply advanced troubleshooting techniques to provide unique solutions to our customers' individual needs

　　Interact with leading technologists around the world

　　Work directly with Amazon Web Service architects to help reproduce and resolve customer issues

　　Leverage your extensive customer support experience to provide feedback to internal AWS teams on how to improve our services

　　Drive customer communication during critical events

　　Drive projects that improve support-related processes and our customers’ technical support experience

　　Write tutorials, how-to videos, and other technical articles for the customer community

　　Work on critical, highly complex customer problems that may span multiple AWS services

　　Want to know what’s it like to be a Support at AWS? Take a look!

　　https://www.youtube.com/watch?v=GC3bWcFFZTo

　　About the team

　　Inclusive Team Culture

　　Here at AWS, we embrace our differences. We are committed to furthering our culture of inclusion. We have ten employee-led affinity groups, reaching 40,000 employees in over 190 chapters globally. We have innovative benefit offerings, and host annual and ongoing learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences. Amazon’s culture of inclusion is reinforced within our 16 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust.

　　Work/Life Balance

　　Our team puts a high value on work-life balance. It isn’t about how many hours you spend at home or at work; it’s about the flow you establish that brings energy to both parts of your life. We believe striking the right balance between your personal and professional life is critical to life-long happiness and fulfillment. We offer flexibility in working hours and encourage you to find your own balance between your work and personal lives.

　　Mentorship & Career Growth

　　Our team is dedicated to supporting new members. We have a broad mix of experience levels and tenures, and we’re building an environment that celebrates knowledge sharing and mentorship. We care about your career growth and strive to assign projects based on what will help each team member develop into a better-rounded professional and enable them to take on more complex tasks in the future.

　　We are open to hiring candidates to work out of one of the following locations:

　　Seoul, KOR

　　Basic Qualifications

　　Minimum 3 years experience in a relevant technical position.

　　Experience scripting or developing in at least one of the following languages: C / C++ / Python / JavaScript / Java

　　Experience with developing embedded devices or kernel/driver using real-time OS

　　Customer service experience / strong customer focus

　　Strong analysis and troubleshooting skills and experience

　　Motivated and excited to be learning about new technologies every day

　　Candidates must have excellent oral and written communication skills in Korean and basic writing/reading skills in English

　　Flexibility to work weekend shifts

　　Preferred Qualifications

　　Experience developing against and working with REST/MQTT based services

　　Experience with Cloud architecture patterns and distributed computing concepts

　　Experience with one or more specific IoT applications, i.e., manufacturing, industrial, retail, smart home, health, asset tracking, utilities, etc

　　Detailed knowledge of networking protocols: DNS, HTTP, SSL, SMTP, TCP

　　Exposure to security concepts / methodologies

　　Experience with iperf, MTR, traceroute, dig

　　Experience handling full application stacks from the OS up through custom applications

　　아마존은 구성원의 다양성과 포용적 기업정책 및 조직문화를 만들어 가고 있습니다. 아마존은 공정한 기회를 제공하며, 인종, 국적, 성별, 성별정체성, 성적지향, 나이, 보훈, 장애여부 등 업무수행와 관련없는 다양성을 차별하지 않습니다. 관련하여 도움이 필요하시면 연락바랍니다.

　　#aws-korea-koreasupport-ap #AWSKOREA