Thrilled about cloud resiliency and engagement? Love providing services and tools essential to the success of other developers and engineers?

　　The GTO Operational Intelligence (OI) Team at Vanguard is excited to announce our search for a Cloud Specialist to join our team, which is responsible for owning, engineering and operating best-in-class observability and monitoring platforms. The OI team is a highly engaged, passionate, and collaborative team of full stack engineers.

　　Our suite of Operational Intelligence platforms is essential for building confidence in the resiliency of all Vanguard applications and services. This highly dynamic role helps our clients have the data they need (logs, traces, metrics, synthetics, app. management et al to effectively trouble shoot infrastructure issues and enable a proactive method to drive up resiliency of Vanguard’s infrastructure. Observability is one of the key enablers as we pursue our aggressive IT goals of 99.999% availability for mission critical services.

　　This position will have a particular focus enabling observability practices and tooling in our constantly evolving environment.

　　Impact

　　Contribute to the technical expertise of the team.

　　Help drive strategic development and work on some of Vanguard's most valuable observability platforms.

　　Ensure the end-to-end quality and success of our operational intelligence product suite following industry best-practices.

　　Help Vanguard prepare for success in the face of the unexpected demands of the modern web.

　　Work with Development Teams, Site Reliability Engineers, Delivery Managers, Platform Teams, Architects and more to find the most efficient ways to scale

　　Who You Are

　　You are genuinely passionate about technology

　　You bring a customer-focused, value-driven attitude to operations and infrastructure engineering.

　　You seek to develop world-class software tools to better assess the resilience of apps and services handling millions of user requests

　　You thrive in team-based environments working with other engineers to develop great products

　　You enjoy taking on ground breaking problems.

　　You excel at communicating complex technological issues in ways that anyone can understand

　　You enjoy helping cultivate a strong engineering culture.

　　Recommended Technical Proficiencies

　　Experience in Observability and monitoring capabilities - logs, traces, metrics.

　　Scripting technologies

　　Strong development, sysadmin and/or product support experience in a variety of technologies (AWS, etc.), familiarity with DevOps/SRE/observability practices and the ability to solve sophisticated business/technology problems.

　　Core Responsibilities

　　Identifies, recommends, and implements high-quality software features.

　　Diagnoses and troubleshoots the most complex issues for cloud computing systems on multiple platforms. Maintains comprehensive technical knowledge of software and infrastructure platforms.

　　Adheres to department and Vanguard standards for acceptable application performance. Reviews those configuration parameters to optimize system performance and maximize uptime.

　　Troubleshoots and resolves the issues elevated from our users. Provides guidance and consultation as required. Updates, writes, and maintains documentation for the department.

　　Performs systems analysis, including system requirements analysis and definition, and logical design.

　　Participates in special projects and performs other duties as assigned.

　　What it takes:

　　Minimum of five years related work experience with progressive responsibility required.

　　Undergraduate degree or an equivalent combination of training and experience required.

　　Familiarity with core AWS services

　　Experience using or maintaining monitoring/observability software and frameworks (Splunk, Grafana, Prometheus, Open Telemetry, PagerDuty) a plus

　　Development experience (Python, Java, Node.js. Perl, Linux shell scripting) a plus

　　Special Factors

　　Sponsorship

　　Vanguard is offering visa sponsorship for this position.

　　About Vanguard

　　We are Vanguard. Together, we’re changing the way the world invests.

　　For us, investing doesn’t just end in value. It starts with values. Because when you invest with courage, when you invest with clarity, and when you invest with care, you can get so much more in return. We invest with purpose – and that’s how we’ve become a global market leader. Here, we grow by doing the right thing for the people we serve. And so can you.

　　We want to make success accessible to everyone. This is our opportunity. Let’s make it count.

　　Inclusion Statement

　　Vanguard’s continued commitment to diversity and inclusion is firmly rooted in our culture. Every decision we make to best serve our clients, crew (internally employees are referred to as crew), and communities is guided by one simple statement: “Do the right thing.”

　　We believe that a critical aspect of doing the right thing requires building diverse, inclusive, and highly effective teams of individuals who are as unique as the clients they serve. We empower our crew to contribute their distinct strengths to achieving Vanguard’s core purpose through our values.

　　When all crew members feel valued and included, our ability to collaborate and innovate is amplified, and we are united in delivering on Vanguard's core purpose.

　　Our core purpose: To take a stand for all investors, to treat them fairly, and to give them the best chance for investment success.

　　How We Work

　　Vanguard has implemented a hybrid working model for the majority of our crew members, designed to capture the benefits of enhanced flexibility while enabling in-person learning, collaboration, and connection. We believe our mission-driven and highly collaborative culture is a critical enabler to support long-term client outcomes and enrich the employee experience.

　　Vanguard, one of the world's largest investment management companies, serves individual investors, institutions, employer-sponsored retirement plans, and financial professionals. We have a diverse and talented crew with a culture that promotes teamwork, along with an unwavering focus on serving our clients' best interests.

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