Our purpose is Better Health. Specializing in primary care for patients 65+ is our passion.

　　What’s Your Why?

　　• Are you looking for a career opportunity that will help you grow personally and professionally? 

　　• Do you have a passion for helping others achieve Better Health? 

　　• Are you ready to join a growing team that shares your mission?

　　Why Join Our Team: At VIPcare, we value you. We see you. Team Members at VIPcare are living their why and building their careers with a reliable team that shares their mission of providing 5-star service that always puts patient care and outcomes first. At VIPcare, it’s the little things we do each and every day

　　that set us apart from other primary care practices. Our patients are family, and we want to keep our family healthy. Be part of a team that is transforming healthcare one patient at a time. We take great care of our team so they can take great care of our patients and achieve: Better Care. Better Outcomes. Better Health.

　　Join Our Team!

　　Please review our open positions and apply for the role that sparks your passion and elevates your skills.    

　　Position Objective:

　　The Office Manager is an operational and clinical role and is responsible for providing 5 Star Service in assisting physicians in the management of healthcare daily office operations and treatment of geriatric patients following established standards and practices. The incumbent will report to the Regional Manager (or similar role) and will manage a care team of medical assistants and/or receptionists  (generally 3-7 members). 

　　Responsibilities:

　　Oversee, monitor, and improve clinic performance and other key performance indicators, including HEDIS, admission management, ER utilization, patients not seen, etc. 

　　Manage a team of clinic staff, including coordinating payroll, PTO, hour management, and performance of team members 

　　Communicate with providers to ensure patient quality of care

　　Assists with scheduling, administrative, and clinical duties for providers (mid-levels and physicians)

　　Lead daily clinic huddles and assign proactive outreach call efforts to other team members

　　Manage office operations and performance to ensure that front-office and back-office care teams operate in an efficient, accurate, and patient-focused manner

　　Provide extraordinary customer service to all internal and external customers (including patients, other team members, and other departments)

　　Ensure new team members are onboarded and receive proper training using Better Health Group policies and procedures

　　Ensure the accuracy of all incoming and outgoing information, including supplies, invoices, referral requests, patient records, and medication management

　　Inform management about current office trends, recommend new policies, or facilitate improvements to current policies and workflows

　　Participate in required team meetings and communicate updates and changes to physicians and staff

　　Ensure team calendar, spreadsheets, and whiteboards are current and accurate

　　Assist providers with obtaining and maintaining credentialing, hospital portal access, state licenses, and professional memberships

　　Ensure compliance with Medicare Advantage Plans, HIPAA, and labor laws and is responsible for reporting any suspected breaches or compliance issues to the appropriate internal contact

　　Additional duties as assigned

　　Position Requirements/ Skills:

　　At least 4 - 5 years of Medical Assisting experience, preferred (dependant on clinic location and team dynamics)

　　Minimum of 1 year of leadership experience

　　CPR Certified preferred

　　Commitment to patient care and confidentiality

　　Strong oral and written communication skills

　　Ability to accurately read and write medical terminology

　　Knowledge of medical coding

　　Knowledge of HIPAA

　　Knowledge and understanding of OSHA and Biohazard guidelines

　　Basic computer skills, including familiarity with electronic medical records

　　Proficient with Google Suite (Drive, Docs, Sheets, Slides) and Microsoft Office (Word, Excel, PowerPoint) for real-time collaboration

　　Preferred Qualifications:

　　Bachelor's Degree in healthcare administration or related field preferred

　　Medical Assistant Certified, preferred

　　Prior medical assisting experience strongly preferred

　　Has clinical working knowledge and the ability to perform clinical duties to include the following: take vital signs, review medications, administer injections, dispense medications, irrigate eyes and ears, dress and bandage the wound and incision, draw blood and assist physician with any/all procedures

　　Physical Requirements:

　　Full range of body motion, including handling and transferring patients, manual and finger dexterity; including eye-hand coordination

　　Requires standing, walking, pushing, bending, kneeling, and reaching at arm’s length and overhead in a clinic for prolonged periods of time 

　　Requires ability to sit or stand for prolonged periods of time

　　Must be able to lift and move patients and medical equipment as needed

　　Requires ability to lift/carry up to 15 lbs 

　　Requires corrected vision and hearing to normal range

　　Ability to sit for extended periods of time

　　Ability to operate a motor vehicle and have own means of transportation

　　Key Attributes/ Skills:

　　Has a contagious and positive work ethic, inspires others, and models the behaviors of core values and guiding principles

　　An effective team player who contributes valuable ideas and feedback and can be counted on to meet commitments

　　Is able to work within our Better Health environment by facing tasks and challenges with energy and passion

　　Pursues activities with focus and drive, defines work in terms of success, and can be counted on to complete goals

　　Demonstrated ability to handle data with confidentiality

　　Ability to work cross-functionally with multiple teams; ability to work independently with minimal supervision

　　Excellent organizational, time-management, and multi-tasking skills with strong attention to detail

　　Excellent written and verbal communication skills; must be comfortable communicating with providers, vendors, staff members, and health plans

　　Strong interpersonal and presentation skills

　　Strong critical thinking and problem-solving skills

　　Must be results-oriented with a focus on quality execution and delivery

　　Appreciation of cultural diversity and sensitivity toward target patient populations

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